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Administrative Liaison for Customer Satisfaction

1 week ago

Johannesburg, Gauteng, South Africa Unique Personnel (Pty) Ltd Full time

Unique Personnel (Pty) Ltd is seeking an Administrative Liaison for Customer Satisfaction to join our team. As a key member of our front desk team, you will be responsible for handling customer complaints and inquiries, supporting franchising administration, and managing front desk reception duties.

Responsibilities:
  • Handle customer complaints and feedback in a professional and timely manner.
  • Support franchising administration, including processing franchise applications and maintaining accurate records.
  • Manage front desk reception duties, including greeting visitors and scheduling appointments.
Requirements:
  • Diploma or degree in Business Administration, Customer Service, or a related field.
  • 2+ years of experience in customer service, complaints handling, or administrative roles.
  • Excellent communication and problem-solving skills.

The ideal candidate will have a strong passion for delivering exceptional customer service and a proven track record of resolving customer complaints effectively.