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Customer Support Liaison

1 week ago

Johannesburg, Gauteng, South Africa HARTMANN GROUP Full time
About the Position

We are looking for a dedicated Customer Support Liaison to join our team at HARTMANN GROUP.

The successful candidate will be responsible for providing high-level customer support, answering complex questions, and resolving issues in a timely and professional manner.

  • Responsibilities:
  • Provide expert-level customer support, addressing complex customer inquiries and resolving issues promptly and effectively
  • Develop and maintain strong relationships with clients, identifying opportunities to upsell and cross-sell products and services
  • Stay up-to-date on product knowledge and competitor activity to ensure informed decision-making
  • Maintain accurate customer records, including account information and order history
  • Participate in training and development opportunities to enhance skills and stay current with industry trends
  • Contribute to a positive and productive work environment
Qualifications and Skills
  • Grade 12 (Matric)
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Able to work under pressure and meet deadlines
  • Knowledge of customer relationship management software an asset
  • Previous experience in a customer-facing role preferred