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Multilingual Support Agent

2 weeks ago

Cape Town, Western Cape, South Africa Surgo HR & Training Full time
About the Position
We are seeking a highly skilled Multilingual Support Agent to join our team at Surgo HR & Training. As a key member of our team, you will be responsible for providing exceptional customer service to clients via an inbound line. Your primary objective will be to identify and understand customer needs, delivering exceptional service to increase business profitability while maintaining fairness in treating customers.

Key Responsibilities:
• Answer calls and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assist irate members and escalate when required to senior agents/team leader

Required Skills and Qualifications
• Passed Grade 12
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Availability to work immediately
• Fixed Term Contract
• Own transport (Advantage)

Salary and Benefits
The salary is R9000 per month, and you will enjoy a competitive benefits package.