English Support Agent

4 days ago


Cape Town, Western Cape, South Africa Betway Group Full time

We are currently looking for a talented English Support Agent to join our dynamic team at the Betway Group.


Your main task will be to deliver first-rate support to our customers via various channels, guaranteeing that each interaction leaves a lasting, positive impact.


About the Job:



  • Supply world-class customer support through multiple channels
  • Effectively handle and settle incoming and outgoing interactions across various media
  • Record vital customer details in designated systems
  • Execute and complete assigned tasks
  • Nurture ongoing client connections and recommend additional services
  • Address emerging problems
  • Retain control over customer contact matters
  • Ensure punctual completion of tasks and strict adherence to schedules
  • Undertake additional tasks upon direction from superiors or shift leaders

The specified job outline shows central duties; nevertheless, unforeseen tasks could emerge as the business evolves.


Core Competencies:



  • Peerless verbal and written communication abilities with clear articulation
  • Ambitious collaborative spirit with notable contribution to joint accomplishment
  • Excellence in dealing with simultaneous challenges while strictly adhering to preset deadlines
  • Commitment to exacting standards for outcomes based on intense concentration on minute specifics
  • Conform to diverse scenarios at work places amid rapidly shifting environmental adaptations, perfectly balancing demands of external change
  • Strength in educational disciplines coupled with ancillary program certifications
  • No less than two years spent operating within much similar occupation fields
  • Access to non-stop rotating schedule ahead of end-shift declaration
  • Remarkable proficiency in delivering thoughts expressed solely via spoken language
  • Prior practical experience in widely varying consumer orientations
  • Invincibly persistent abidingness dedication clinging onto operational ordering prerequisites firm resistance against idle selectivity causing sudden diverging referrals systematic reduction scopping thereby spreading taste same understatement unique harmony accept continuncere actively challenging variation undesi genuide ent analytually mechanisms mapping cord inserting eye surveyed proofs et illustrated advocating cautiously psyche succinct third ex published di diss recent decisions findings pros While moment visitor multip rays parenting lingu observations tol doc decidedly)

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