Player Support Project Manager
4 days ago
Position Summary:
Are you passionate about games and project management? Do you have the strategic mind and leadership skills to ensure the success of a large 24/7 team covering over 10 languages? As a Player Support Project Manager at TransPerfect Gaming, you will be key to maintaining our high standards and fostering a positive team atmosphere.
Your role will include striving to improve team performance and ensuring strong KPIs, with a focus on CSAT, QA, and productivity. You will also manage client expectations to exceed their needs.
Position responsibilities:
- Reporting & Analytics: Design, maintain, and deliver regular Google Sheets based reports and agent journals covering quality, productivity, and player satisfaction.
- Client Relations: Serve as the main point of contact, ensuring client satisfaction through high-level communication and providing actionable insights.
- Team Leadership: Lead by example, training managers by demonstrating best practices. Oversee and coordinate all team members involved in your projects.
- Performance Management: Regularly review team performance through one-on-one feedback sessions. Utilise performance data to identify and nurture future leaders.
- Recruitment & Training: Select, interview, and onboard new team members at all levels. Set criteria for and supervise project tests and training programs.
- Process Improvement: Actively seek and implement methods to enhance project efficiency. Recommend new tools, processes, or policies to boost overall performance.
- Risk Management: Develop and implement solutions for potential challenges identified through project data. Advise on operational risks and capacity issues.
- Documentation: Ensure all project information is meticulously documented and clearly communicated to clients.
- Stakeholder Collaboration: Collaborate with internal and external stakeholders to align project goals and ensure successful outcomes.
- Technology Integration: Stay updated with the latest technologies and tools in the gaming industry to incorporate innovative solutions into the support process.
- Budget Management: Effectively manage project budgets to ensure cost-efficiency while maintaining high quality.
- Crisis Management: Promptly handle escalations and crisis situations to maintain client trust and project stability.
- Compliance & Security: Ensure all support processes comply with relevant legal, regulatory, and security requirements to protect client and player data.
- Complete all other tasks that are deemed appropriate for the role and assigned under the project.
Essential skills and experience required:
- Excellent written and verbal English communication skills; other languages would be an asset.
- A deep passion for mobile games with a solid understanding of how gaming communities work.
- Highly skilled in Zendesk, Google Workspace, Discord, Teams, and Slack.
- At least 3 years in a similar management role with proven experience managing teams of over 50 members.
- Comprehensive understanding of GDPR and data privacy regulations within team operations and client interactions.
- Demonstrated ability to achieve high CSAT levels through effective team management and client relations.
- Proactive approach to problem-solving and strong analytical abilities, with experience in designing, maintaining, and delivering detailed reports using Google Sheets.
- Exceptional leadership skills to inspire and manage a large, remote team and excellent communication abilities for managing client relationships.
- Excellent organisational and multitasking abilities to handle multiple projects simultaneously in a dynamic, high-pressure environment.
- Experience managing a multilingual team operating 24/7, with the ability to adapt to changing environments efficiently.
Why join us?
- Be part of an award-winning, multilingual gaming services company.
- Work on exciting projects with some of the leading game developers in the industry.
- Opportunities for career growth and development in a fast-paced, innovative environment.
- Foster a positive team atmosphere that encourages growth and success.
-
Player Engagement Manager
5 days ago
Cape Town, Western Cape, South Africa LulaBet Full timeLulaBet Cape Town, Western Cape, South Africa. We are seeking a skilled Retention and Promotions Specialist to join our dynamic team. As a member of our marketing department, you will focus on customer retention strategies and execute targeted direct marketing campaigns.ResponsibilitiesDevelop and manage promotional campaigns to maximize customer engagement...
-
Head of Player Experience Operations
24 hours ago
Cape Town, Western Cape, South Africa Initiate International Full timeAt Initiate International, we are committed to providing exceptional player experiences in the iGaming industry. We are seeking a highly skilled and experienced customer support leader to join our team as the Head of Player Experience Operations. In this role, you will be responsible for leading, mentoring, and developing a high-performing customer support...
-
Project Delivery Support Manager
1 week ago
Cape Town, Western Cape, South Africa Mace Full timeYour Key ResponsibilitiesYou will manage tasks and associated deliverables in support of project managers and other leaders, alongside the wider project and client teams, to ensure the timely and accurate delivery of the project. You will also possess technical expertise in local health and safety rules and regulations relevant to the project portfolio.
-
Sales Support Project Manager
1 week ago
Cape Town, Western Cape, South Africa Talent Shore SA Ltd Full timeAre you ready to take the lead in managing supply chain operations and sales support for a fast-paced and growing organization? Were seeking a highly motivated Sales Support & Project Manager who thrives in a dynamic environment, loves problem-solving, and is passionate about optimizing logistics and supply chain processes. About the Role: As a Sales Support...
-
Project Support Specialist
5 days ago
Cape Town, Western Cape, South Africa Viadex (Pty) Ltd Full timeProject Support SpecialistVaadex (Pty) Ltd is seeking a skilled Project Support Specialist to support our project management team. The ideal candidate will possess strong organizational and communication skills.Key ResponsibilitiesMonitor project progress and create project status reports.Manage tasks to completion and within deadlines.Maintain process and...
-
Development Project Manager
5 days ago
Cape Town, Western Cape, South Africa Yellosa Full timeYellosa is a leading player in the property development industry, and we are seeking a highly skilled Development Project Manager to join our team.Responsibilities:Oversee the registration of developments with the NHBRC, managing relationships with town planners and ensuring adherence to municipal regulations.Coordinate practical completion and occupancy...
-
Engineering Project Support
4 weeks ago
Cape Town, Western Cape, South Africa Findojobs South Africa Full timeIf you have a knack for keeping engineering projects organized and ensuring everything runs smoothly, we'd love to hear from you A well-established company in the construction and engineering industry is looking for a proactive and highly organized Engineering Admin Support to assist their team in Stikland, Bellville. If you thrive in a fast-paced...
-
Engineering Project Support
5 days ago
Cape Town, Western Cape, South Africa West Coast Personnel Full timeJoin a Leading Engineering TeamIf you have a knack for keeping engineering projects organized and ensuring everything runs smoothly, wed love to hear from youA well-established company in the construction and engineering industry is looking for a proactive and highly organized Engineering Admin Support to assist their team in Stikland, Bellville. If you...
-
Project Manager
3 weeks ago
Cape Town, Western Cape, South Africa Conova Recruitment Full timeKey Responsibilities:Define and assign clear project roles and responsibilities.Apply best practice Project Management Office (PMO) methodologies.Oversee and manage the performance of the project team.Develop, update, and maintain comprehensive project plans, ensuring all deliverables are met on schedule.Prioritize project tasks and manage conflicting...
-
Project Management Expert
13 hours ago
Cape Town, Western Cape, South Africa F&M Staff Solutions (Pty) Ltd Full timeFM Staff Solutions (Pty) Ltd seeks an accomplished Mechatronic or Industrial Engineer to fill a Project Management role focused on Logistic Support Systems.Key AccountabilitiesThis role will involve managing multiple projects simultaneously, developing and maintaining project plans, and ensuring compliance with regulatory requirements.Main...
-
Project Manager – Solar
3 weeks ago
Cape Town, Western Cape, South Africa Tumaini Consulting Full timeAre you passionate about renewable energy and ready to lead groundbreaking solar projects? Our client, a leading player in the renewable energy sector, is seeking an experienced Project Manager to drive the successful delivery of solar energy projects. The ideal candidate will oversee solar installations from inception to completion, ensuring projects are...
-
Project Manager
4 days ago
Cape Town, Western Cape, South Africa South African Reserve Bank Remote Work Freelance Full timeBrief descriptionThe main purpose of this position is to manage physical security and information technology (IT) projects and initiatives in the Group Security Management Department (GSMD) at the South African Reserve Bank (SARB). This involves leading, planning, organising and controlling resources according to the approved project management methodology,...
-
Project Manager Lead
1 week ago
Cape Town, Western Cape, South Africa VHRS Full time**Company Overview:**VHRS is a renowned humanitarian and development organisation dedicated to alleviating poverty and suffering worldwide. As a leading player in the sector, we strive for excellence in our operations and conduct, driven by sincerity to God and humanity.Our mission is to empower the poor and vulnerable, enabling them to realise their...
-
Project Co-Ordinator
3 weeks ago
Cape Town, Western Cape, South Africa Progressive IT Resourcing Full timeJob DescriptionProject Co-Ordinator is required to support the Digital EnvironmentPrinciple Accountabilities Assists the Project Manager during the development of major projects from commencement to completion. Monitors progress of the development projects within their area of responsibility and assists the Project Managers' with the documentation when...
-
Project Co-Ordinator
7 days ago
Cape Town, Western Cape, South Africa Progressive IT Resourcing Full timeJob DescriptionProject Co-Ordinator is required to support the Digital EnvironmentPrinciple Accountabilities Assists the Project Manager during the development of major projects from commencement to completion. Monitors progress of the development projects within their area of responsibility and assists the Project Managers' with the documentation when...
-
Project Co-Ordinator
14 hours ago
Cape Town, Western Cape, South Africa Progressive IT Resourcing Full timeJob Description Project Co-Ordinator is required to support the Digital Environment Principle Accountabilities Assists the Project Manager during the development of major projects from commencement to completion. Monitors progress of the development projects within their area of responsibility and assists the Project Managers' with the documentation when...
-
Senior Project Manager
3 days ago
Cape Town, Western Cape, South Africa Mace Full timeAt Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities, and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.Within our consult business, we harness our unique combination of...
-
Project Manager
3 days ago
Cape Town, Western Cape, South Africa Red Rocket South Africa (Pty) Ltd Full timeGeneral Description / Job Purpose:Appointment as a Project Manager for the current and future Wind Projects and or Solar Projects, under the portfolio of the PCM Team in general and then specifically Overberg Wind Project, located in Swallendam in the Western Cape Province, South Africa, during the transaction face (pre-financial close) as well as the...
-
Customer Support Representative
4 weeks ago
Cape Town, Western Cape, South Africa Project Growth Full timeJob Description
-
Project Coordinator
3 days ago
Cape Town, Western Cape, South Africa South African Reserve Bank Remote Work Freelance Full timeJob OverviewThe South African Reserve Bank is seeking a highly skilled Project Coordinator to join their team. In this role, you will be responsible for managing complex projects within an operational technology/physical security systems and information technology environment.Key ResponsibilitiesProject Planning: Define the project scope/brief and work...