Sales Operations Manager
4 weeks ago
Job Summary:
We are seeking a highly motivated and experienced Sales Call Centre Operations Manager to lead our team of Sales and Customer Centric Team Leaders in delivering exceptional customer experiences and achieving business outcomes.
Key Responsibilities:
- Develop and implement strategies to drive sales performance and customer satisfaction
- Lead and motivate a team of Sales and Customer Centric Team Leaders to achieve business objectives
- Collaborate with cross-functional teams to ensure seamless customer experience
- Monitor and analyze key performance indicators (KPIs) to inform business decisions
- Ensure compliance with company policies and procedures
Requirements:
- Matric/Grade 12 or equivalent with English and Mathematics
- Relevant tertiary qualification (preferred)
- Minimum 3+ years of management experience in a fast-paced inbound or outbound sales and service centric contact centre environment
- Proven track record of delivering against client, customer, and business outcomes
Working Hours:
5 days a week, Monday to Friday, between 2PM and 11PM, including public holidays
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