Senior Sales Operations Manager

2 weeks ago


Cape Town, Western Cape, South Africa CallForce Full time
Senior Sales Ops Manager

CallForce is seeking a seasoned professional to lead our sales operations team. As a Senior Sales Ops Manager, you will be responsible for driving sales and managing operations in our outbound campaigns.

Key Responsibilities:

  • Develop and implement plans to deliver exceptional results on a campaign-by-campaign basis.
  • Handle client interface, deliver on SLA requirements.
  • Manage client expectations and deliverables through consistent engagement with key stakeholders.
  • Responsible for driving sales and customer service outcomes.
  • Focus on providing differentiation in a highly competitive industry by exceeding client expectations.
  • Successfully deliver performance standards on outbound campaigns.
  • Oversee quality control and other compliance applicable to the client.
  • Lead, develop, and motivate operational teams.
  • Ensure optimal service delivery through scheduling and continuous process improvement.
  • Analyze data to determine operational trends and provide solutions to increase sales, service, and quality levels.
  • Set up and manage performance measures.
  • Manage operating budgets.
  • Develop rewards and recognition incentives/programs.
  • Assist in forecasting resource requirements and ensure sufficient resources are in place to achieve agreed contact centre service, sales, and quality targets.
  • Continually review internal systems, procedures, and processes to ensure resource and operational efficiency.

Requirements:

  • 5+ years managing an outbound sales contact center.
  • 5+ years having worked in a BPO.
  • 5+ years' experience in client relations.
  • Proven track record in meeting campaign performance standards.

Salary: Market and experience-related.



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