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Business Operations Support Specialist

2 weeks ago

Stellenbosch, Western Cape, South Africa Persona Staff Full time

Key Responsibilities

 

  • Process and respond to incoming sales inquiries and orders, demonstrating excellent communication skills.
  • Engage with customers across various touchpoints, building relationships and trust.
  • Conduct thorough order verifications, ensuring accuracy and precision.
  • Input data into our CRM system, maintaining up-to-date records and insights.
  • Present quotes and proposals to clients, showcasing value and expertise.
  • Keep clients informed about product availability, alternative options, and lead times, fostering transparency.
  • Generate accurate invoices, managing financials and resolving discrepancies.
  • Coordinate order fulfillment, expediting delivery and ensuring customer satisfaction.
  • Maintain and update sales records, leveraging data for strategic decision-making.
  • Collaborate with the sales team on administrative tasks, supporting overall performance.

 

Requirements

 

  • Relevant experience in sales or a related field, with a proven track record.
  • Strong proficiency in Microsoft Office applications, particularly Excel and Word.
  • A high level of energy, motivation, and accountability, driving outstanding results.
  • The ability to multitask and manage competing priorities, performing well under pressure.
  • A valid driver's license, facilitating travel and attendance at client sites.