Support and Maintenance Specialist
3 days ago
Description:
The Support and Maintenance Specialist position at Capitec Bank Ltd. is responsible for providing technical support for automated business processes across various departments within the bank.
About the Role:
- Monitor and investigate incoming user and client queries
- Identify and confirm the scope and boundary of the problem through liaison with own team and other departments
- Implement corrective actions to address system-related issues
Key Responsibilities:
- Daily Support on User and Client Queries:
- Monitor relevant monitoring tools to identify potential system-related issues
- Investigate system-related issues to identify the source
- Escalate issues to and inform relevant line managers
- Implement corrective actions to address the system-related issue
- Real-time Monitoring of the System(s):
- Apply relevant development tools (e.g., SQL) to complete ad-hoc data extractions
- Develop necessary reports using MS Power BI or similar reporting tools
- Business Requirements, Systems Development and Review for Small System and Operational Tasks:
- Responsible for compiling business requirements for small system and/or operational improvements
- Complete Integration and/or UAT tests
Requirements:
- A relevant qualification in Information Technology or Systems Analysis
- Grade 12 National Certificate / Vocational
Ideal Qualifications:
- A relevant tertiary qualification in Information Technology or Information Technology - Computer Science
- Certification
Experience and Knowledge:
- 2+ years' relevant work experience in a Systems Support, Systems Administration, and/or Systems Analysis role (or in a similar technical role)
Ideal Experience:
- IT infrastructure and technical solutions maintenance and support
- Technical/Systems analysis and support for non-technical areas (e.g., finance, risk)
- MS Windows Server, SQL Server, as well as knowledge with PowerShell Scripting
Additional Requirements:
- Clear criminal and credit record
- Willing to work regular shifts or weekends or rotational standbys
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