Support and Maintenance Specialist

3 days ago


Stellenbosch, Western Cape, South Africa Capitec Bank Ltd. Full time

Description:

The Support and Maintenance Specialist position at Capitec Bank Ltd. is responsible for providing technical support for automated business processes across various departments within the bank.

About the Role:

  • Monitor and investigate incoming user and client queries
  • Identify and confirm the scope and boundary of the problem through liaison with own team and other departments
  • Implement corrective actions to address system-related issues

Key Responsibilities:

  1. Daily Support on User and Client Queries:
    • Monitor relevant monitoring tools to identify potential system-related issues
    • Investigate system-related issues to identify the source
    • Escalate issues to and inform relevant line managers
    • Implement corrective actions to address the system-related issue
  2. Real-time Monitoring of the System(s):
    • Apply relevant development tools (e.g., SQL) to complete ad-hoc data extractions
    • Develop necessary reports using MS Power BI or similar reporting tools
  3. Business Requirements, Systems Development and Review for Small System and Operational Tasks:
    • Responsible for compiling business requirements for small system and/or operational improvements
    • Complete Integration and/or UAT tests

Requirements:

  • A relevant qualification in Information Technology or Systems Analysis
  • Grade 12 National Certificate / Vocational

Ideal Qualifications:

  • A relevant tertiary qualification in Information Technology or Information Technology - Computer Science
  • Certification

Experience and Knowledge:

  • 2+ years' relevant work experience in a Systems Support, Systems Administration, and/or Systems Analysis role (or in a similar technical role)

Ideal Experience:

  • IT infrastructure and technical solutions maintenance and support
  • Technical/Systems analysis and support for non-technical areas (e.g., finance, risk)
  • MS Windows Server, SQL Server, as well as knowledge with PowerShell Scripting

Additional Requirements:

  • Clear criminal and credit record
  • Willing to work regular shifts or weekends or rotational standbys


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