Lodge Operations Manager

3 weeks ago


Ladysmith, South Africa Pronel Personnel Full time

Position Overview: A prestigious opportunity has arisen for a highly skilled and polished Lodge Manager to oversee operations at a premier lodge. This role requires a unique combination of leadership abilities, meticulous attention to detail, and a proactive approach to ensure an exceptional guest experience.

Key Responsibilities:

  • Manage the lodge's daily operations with a focus on guest satisfaction and service excellence.
  • Exhibit strong leadership qualities while effectively delegating tasks and training staff.
  • Ensure compliance with budgetary constraints and oversee financial management.
  • Conduct regular inspections to maintain high standards of cleanliness and organization throughout the property.
  • Implement and coordinate maintenance schedules, ensuring the lodge and its facilities are well-maintained.
  • Facilitate guest relations, providing assistance and guidance to enhance their stay.
  • Supervise stock management and inventory control across all departments.
  • Oversee human resources functions, including staff management, payroll, and disciplinary actions.
  • Maintain knowledge of relevant labor laws and ensure compliance.
  • Develop and maintain strong relationships with guests, anticipating their needs and preferences.

Qualifications:

  • A minimum of 5 years' experience in a similar role within a 4 to 5-star lodge environment.
  • Exceptional interpersonal and communication skills, with proficiency in English; knowledge of Afrikaans and Zulu is advantageous.
  • Demonstrated problem-solving abilities and a strong work ethic.
  • Hands-on approach to management with the ability to thrive under pressure.
  • Experience in hosting and guest engagement is essential.
  • Proficient in computer applications related to lodge management.

Personal Attributes:

  • Well-presented and mature individual with a passion for hospitality.
  • Strong organizational skills and attention to detail.
  • Ability to lead by example and foster a positive work environment.
  • Commitment to maintaining high standards of service and guest satisfaction.

If you possess the qualifications and attributes outlined above, we encourage you to consider this opportunity with Pronel Personnel.



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