Lodge Manager

2 months ago

Ladysmith, South Africa Adzuna ZA B C2 Full time

Our Luxury Lodge client is seeking a Lodge Manager to join their team based close to Ladysmith, KZN.

Purpose: This property is looking for a dynamic Lodge Manager to manage all operations of this well-established Game Lodge.

This role encompasses the management of the property demanding a unique blend of leadership, meticulous attention to detail, pro-active and willing to go the extra mile with a profound dedication to delivering an unforgettable guest experience. Strong work ethic is required.

Salary: Dependant on Experience + Live-In Accommodation and Food while on Duty.

  • No dependents or pets.
  • 7 days off a month. 21 days consecutive days annual leave.
  • Annual bonus based on achieving targets

Requirements:

  • At least 5 years’ experience in an equivalent position in a 4 to 5-star bush lodge.
  • Mature, well-presented person
  • Passion for hospitality is essential.
  • Excellent English both written and spoken. Additional languages Afrikaans and Zulu are an added advantage.
  • Well-developed problem-solving skills.
  • Strong leadership, delegation, and training skills. Must be able to oversee staff of 25 members.
  • Computer literate and ability to manage stock and equipment.
  • Hosting experience essential.
  • Well-spoken, takes initiative and leads by example.
  • Must be able to control and work within budgets.
  • Ability to check guests in/out, highly sociable and confident when meeting new people and able to communicate in a friendly, relaxed manner.
  • Sound knowledge of the relevant labour laws (BCEA, LRA)
  • Good negotiation skills.
  • Guest-centric, eye for detail and high standards of service.
  • Be of Sober habits with an excellent past track record.
  • Stable employment history with contactable references.

Responsibilities:

  • Staff/HR – management of all staff; monthly wages; recording of leave; overseeing all departments; staff discipline. Proven record of managing staff effectively and empathetically.
    Coordinate and implement staff.
  • Ability to anticipate guest needs and facilitate the small touches to enhance the guest experience.
  • Regular inspections to keep the lodge immaculate.
  • Maintenance measures: Schedule maintenance, preventative measures, knowledge, and experience of daily maintenance.
  • Some skills/knowledge for overseeing property requirements such as vehicles, road maintenance, bush maintenance, solar systems, fences, etc.
    Some knowledge of building, equipment, vehicle and garden maintenance.
  • Monthly reporting to the non-resident owner/executive members on work done at the lodge and any points of interest.
  • Hands-on Guest relations, assistance and guidance in all aspects of the lodge.
  • Rooms division. Ensure Housekeeping and F&B departments are running at the standard required; cost management.

Please take note: if you have not been contacted within 14 days, please consider your application unsuccessful.

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