Lodge Operations Manager

3 weeks ago


Ladysmith, South Africa Pronel Personnel Full time

Position Overview: A reputable client in the hospitality sector is in search of a polished and seasoned Lodge Manager to oversee their establishment. This role requires a unique combination of leadership skills, exceptional attention to detail, and a proactive approach to ensure an extraordinary guest experience.

Key Responsibilities:

  • Manage the lodge operations with a focus on guest satisfaction and service excellence.
  • Demonstrate strong leadership and mentoring abilities to guide a diverse team.
  • Oversee the management of staff, including payroll, leave records, and disciplinary actions.
  • Conduct regular inspections to maintain high standards of cleanliness and organization throughout the lodge.
  • Implement effective budget control measures and manage stock and equipment efficiently.
  • Ensure compliance with relevant labor laws and regulations.
  • Facilitate guest relations, providing assistance and guidance to enhance their stay.
  • Coordinate maintenance schedules and oversee property upkeep, including vehicles and grounds.
  • Prepare monthly reports for stakeholders regarding lodge operations and any notable occurrences.

Qualifications:

  • A minimum of 5 years' experience in a similar role within a 4 to 5-star lodge environment.
  • Strong interpersonal and communication skills, with proficiency in English; knowledge of Afrikaans and Zulu is advantageous.
  • Proven ability to lead and motivate a team while managing multiple responsibilities.
  • Hands-on approach with excellent problem-solving capabilities.
  • Strong organizational skills and the ability to work under pressure.
  • Experience in hosting and engaging with guests in a friendly and professional manner.

If you possess the qualifications and experience outlined above, we encourage you to consider this opportunity.



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