Customer Service Director

5 days ago


Witbank, Mpumalanga, South Africa JustTheJob Full time

We are seeking a Customer Service Director to lead our customer service team. As a key member of our retail operations, you will be responsible for delivering exceptional customer experiences that meet our customers' needs.

Responsibilities:

  • Customer Satisfaction: Ensure customers receive exceptional service by implementing our customer service strategy and responding to their needs.
  • Team Management: Lead and develop a high-performing team through recruitment, training, and performance management.
  • Issue Resolution: Respond to customer inquiries and resolve issues promptly and professionally.
  • Risk Management: Identify and mitigate risks within the store to protect the business.

Requirements:

  • Customer Focus: Strong understanding of customer needs and preferences.
  • Leadership Skills: Excellent leadership and communication skills to motivate and inspire team members.
  • Problem-Solving Skills: Ability to analyze problems and develop effective solutions.
  • Adaptability: Ability to learn quickly and adapt to changing circumstances.


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