Customer Service Representative Automotive
4 days ago
About the Role
We are seeking a highly skilled Service Advisor to join our team at Bonafide Human Capital (Pty) Ltd. As a Service Advisor, you will play a critical role in ensuring that our customers receive prompt and quality service, acting as an interface between the technical team and the customer.
Responsibilities
- Provide excellent customer service and support in the automotive service industry.
- Act as an interface between the technical team and the customer to ensure cost-effective repairs and quality service is delivered.
- Prepare service estimates, sell routine maintenance/repair services and conduct follow-ups regarding services and customer inquiries.
- Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
- Maximise customer awareness of all products and services available.
- Create collaborative internal and external partnerships to expedite service delivery.
- Schedule appointments, answer phones, and handle queries.
- Assist with the coordination of alternate transportation, car rental reservations, shuttle services, etc.
- Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc.
- Maintain customer database with contact details and information.
- Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
- Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
- Ensure customer complaints are effectively managed via relevant CRM system/s.
- Maintain and further develop own personal knowledge base to remain current and relevant.
- Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
- Attend all relevant OEM training courses and any other developmental training opportunities allocated.
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