Operational Store Director

7 days ago


Witbank, Mpumalanga, South Africa The Legends Agency Full time

We are seeking a highly skilled and experienced Operational Store Director to join The Legends Agency team. As an integral part of our management structure, you will be responsible for leading and managing the daily operations of one of our stores to ensure that overall objectives, store targets, innovation initiatives, and customer service standards are met and exceeded.

Key Responsibilities:

  • To oversee the stock management process, ensuring accurate receipt and unpacking of merchandise, as well as effective stockroom maintenance.
  • Monitor and manage stock levels through defined processes, including stock counts, stock takes, and stock loss action plans, to mitigate risks and ensure adequate stock on hand.
  • To authorise write-offs, breakages, recalls, OBF (out of box failures), cellular repairs, and returns.

Sales Growth & Profitability:

  • Analyse sales and profitability reports in-store to collaborate with management on required operational action plans, increase sales performance, and monitor store expenditure.
  • Review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
  • Identify and propose new opportunities to increase sales and brand awareness, which may include in-store marketing and competitor shopping.
  • Drive credit, insurance, mobile, and cellular performance to achieve agreed KPIs.

Customer Experience Management:

  • To maintain the implementation of customer experience processes through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, and general housekeeping to meet customer service standards.

Leadership & Development:

  • Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
  • Identify and drive training, coaching, and development needs with a focus on talent management and succession planning.
  • Recruit, administer, and manage performance in accordance with company policies and procedures.

Minimum Requirements:

  • NQF level 4 (Grade 12) or equivalent.
  • 3 years' experience in a store management position.
  • Retail trade, brand, customer service, cellular, mobile, new accounts, and insurance product understanding.


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