Client Operations Manager
1 month ago
About the Role
We are looking for a Client Operations Manager to join our team at Dimension Data.
Key Responsibilities
- Build and maintain strong relationships with clients to understand their needs and deliver solutions that meet these needs within agreed timeframes.
- Act as the main point of contact for clients and provide excellent communication and customer service skills.
- Work closely with the business development team to identify new business opportunities and increase client revenue.
- Liaise with internal technology departments and external vendors to resolve issues and deliver solutions.
- Host, develop, and manage client workshops, training sessions, and webinars to ensure issues are resolved in a timely manner.
Requirements
- At least 3 years of experience in client operations management with a proven track record of success.
- Three years of experience in a management position or team leader role.
- Experience with a large organization preferred.
- 5 to 10 years of technical experience.
- Cloud experience is advantageous.
About Us
Dimension Data is a leading IT services and solutions company that helps clients achieve their business goals through innovative technology solutions.
What We Offer
We offer a dynamic and challenging work environment, competitive compensation and benefits package, and opportunities for career growth and development.
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