Manager: Spm Client Relationship Management

1 week ago

Sandton, South Africa Absa Bank Limited Full time

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary

The Manager, Client Relationship Management, will be responsible for overseeing and managing a team of Client Relationship Managers (CRMs) who provide crucial administrative support to Portfolio Managers (PMs). This role will ensure the efficient and effective delivery of high-quality customer service to high-net-worth clients (HNWI) while managing the execution of operational plans as set by Senior Management. The manager will play a key role in enhancing client satisfaction and operational performance, ensuring compliance with risk management frameworks, and promoting cross-functional collaboration.

Job Description

Management & Support - 6 months Fixed Term Contract
- Lead and supervise a team of Client Relationship Managers (CRMs), ensuring efficient coordination of client-facing administrative tasks and portfolio management support activities.
- Develop and implement training and development initiatives to ensure team capability and enhance performance.
- Ensure that team members adhere to operational best practices, company policies, and quality standards in the delivery of client services.
- Regularly monitor and assess team performance, providing constructive feedback, conducting performance reviews, and implementing continuous improvement initiatives.

Stakeholder Management
- Actively promote and facilitate collaborative engagement with internal and external stakeholders, including but not limited to:

- Suppliers: Engage with third-party vendors to ensure smooth execution of services and deliverables.
- Distribution Partners: Manage relationships with key distribution partners, aligning objectives with the company’s portfolio management strategies.
- Technology Teams: Collaborate with technology teams to enhance tools, platforms, and systems that support client relationship management and portfolio support functions.
- AIFA & Other ABSA Entities: Foster relationships and streamline communications with AIFA (Absa Investment Fund Administration) and other ABSA entities to ensure operational efficiency.

Client Engagement
- Drive efforts to ensure exceptional client experiences through tailored communication and proactive issue resolution.
- Work closely with Portfolio Managers to understand client requirements and provide them with relevant portfolio administration and support services.
- Ensure timely and accurate responses to client queries, escalations, and concerns while ensuring all client-facing staff maintain high standards of professionalism.

Risk and Control
- Oversee and ensure that all risk and control requirements for portfolios are fully met, maintained, and adhered to, as per regulatory and company standards.
- Ensure the team operates within a controlled environment, ensuring compliance with risk management frameworks and internal policies.
- Identify, mitigate, and report risks that could impact portfolio performance, compliance, or client relationships.
- Actively engage in regular audits, reviews, and updates of risk and control processes to align with evolving regulations and business goals.- Business Development
- Support business development initiatives by identifying opportunities for service improvement, operational efficiencies, and enhancing the client value proposition.
- Contribute to the development and execution of business strategies aimed at increasing revenue and improving client retention.
- Assist in the formulation and execution of marketing and promotional strategies related to the portfolio management business.- People Management
- Foster a high-performing culture by effectively managing the team, ensuring high levels of motivation, engagement, and retention.
- Provide regular coaching and mentorship to Client Relationship Managers, encouraging personal and professional growth.
- Lead team meetings, performance reviews, and recognition programs to maintain a cohesive, driven team environment.- Business Development- Support business development initiatives by identifying opportunities for service improvement, operational efficiencies, and enhancing the client value proposition.
- Contribute to the development and execution of business strategies aimed at increasing revenue and improving client retention.
- Assist in the formulation and execution of marketing and promotional strategies related to the portfolio management business- Key Skills & Competencies:

- Leadership: Ability to motivate and guide a team, fostering collaboration and accountability.
- Client-Focused: Strong client engagement skills, with an emphasis on providing exceptional service and maintaining positive client relationships.
- Stakehold

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