Call Centre Operations Manager

Job DescriptionAs a Call Centre Operations Director at Top Talent Professional Services, you will be responsible for leading a team of call centre agents and team leaders. Your key objectives will include driving legit registrations and conversions according to targets.Key Responsibilities1. Oversee the effective management of call centre operations to...

To manage Call Center Representatives, establishing goals for call center employees to follow and resolving any Call Centre issues while meeting Call Centre targets.Responsibilities:Setting goals: Establishing goals for call center employees.Resolving issues: Resolving customer issues and other call center problems.Managing performance: Managing the team's...

Call Centre Manager (JB5091)RandburgR35 000 – R50 000 per monthWe are seeking an experienced Call Centre Manager with a proven track record in implementing CRM systems and managing high-performing inbound call teams. This role requires a strong focus on customer service excellence, operational efficiency, and leveraging technology to enhance customer...

Call Centre Manager (JB5091)RandburgR35000 – R50000 per monthWe are seeking an experienced Call Centre Manager with a proven track record in implementing CRM systems and managing high-performing inbound call teams. This role requires a strong focus on customer service excellence, operational efficiency, and leveraging technology to enhance customer...

Position OverviewWe are looking for an experienced Assistant Store Manager to join our team at Call Centre Staffing. The successful candidate will be responsible for leading a team of sales associates, ensuring the smooth operation of the store, and delivering exceptional customer service. Key responsibilities include:Developing and implementing strategies...

At CallForce, we are seeking a seasoned Senior Call Centre Sales Manager to lead our team in delivering exceptional results. This is an exciting opportunity for someone who thrives in a fast-paced environment and has experience in managing high-performing teams.Job Description:Provide strategic leadership to multiple campaigns across our BPO operation,...

Job Description:As the Call Centre Director at Ubuntu We Sizwe Two Four Seven Pty Ltd., you will be responsible for managing a team of Call Centre Representatives and establishing goals for them to follow. Your key objectives include resolving customer issues, managing performance, and ensuring that technical knowledge is effectively transferred to...

About the TeamOur Call Centre team is dedicated to delivering exceptional customer experiences. We are seeking an experienced Call Centre Manager to lead our team and drive operational efficiency. The successful candidate will be responsible for managing a team of customer service agents, analysing performance data, and implementing initiatives to improve...

Nedbank Wealth Cluster | Nedbank Insurance Division">Role Overview">Key ResponsibilitiesLead call centre agents in achieving their deliverables aligned with Nedbank's strategy.Measure quality and productivity standards for call centre agents and ensure service level agreements are met.Maintain relationships with clients and stakeholders by embodying...

Salesworx is proud to partner with one of South Africa's premier private higher education institutions. We are currently seeking a Group Call Centre Manager who will be responsible for overseeing all aspects of call centre operations. The role involves ensuring optimal performance, fostering team development, and driving customer satisfaction while also...

Job OverviewWe are seeking a skilled Call Centre Manager to lead our team of call centre agents and team leaders. The successful candidate will be responsible for ensuring legitimate registrations and conversions according to targets.The ideal candidate will possess strong experience in call centre management and customer service, with proven analytical...

RedCat Recruitment is urgently seeking a suitably qualified and experienced SENIOR CALL CENTRE MANAGER (SHORT-TERM INSURANCE INDUSTRY) for a large concern – position based in Johannesburg, Gauteng.JOB DESCRIPTION / REQUIREMENTSGrade 12.Valid driver's license / own reliable vehicle.Bachelors' Degree or Masters' Degree in Business Administration.Evidence of...

We are searching for a seasoned call centre manager to lead our team in Johannesburg, Gauteng.Job OverviewThis is an exciting opportunity for a motivated and experienced professional to join our client's team. The successful candidate will be responsible for overseeing daily operations, leading cross-functional teams, and developing strategies to drive...

Job SummaryThe Insidentity Call Centre Manager Top Talent Ps role involves leading a team of call centre agents and team leaders to provide exceptional customer service and achieve targets.The successful candidate will possess strong leadership and management skills, with a proven track record of driving business growth and improving customer...

Nedbank Wealth Cluster | Nedbank Insurance Division">Leadership Responsibilities">Job DescriptionLead call centre agents to achieve their deliverables aligned with Nedbank's strategy.Measure quality and productivity standards for call centre agents and ensure service level agreements are met.Maintain relationships with clients and stakeholders by embodying...

Job ResponsibilitiesResponsible for the effective management of the team of call centre agents and team leaders ensuring legitimate registrations and conversions according to targets.Some of the responsibilities include:Effective management of team of call centre agents and team leaders.Providing excellent customer service with high NPS.Minimizing customer...

About UsWe are seeking an experienced Retail Store Manager to join our team at Call Centre Staffing. As a key member of our management team, you will be responsible for driving sales growth, maximizing revenue opportunities, and maintaining profitability while fostering a positive work environment.Key ResponsibilitiesLead and motivate a team of sales...

About This RoleWe are seeking a highly skilled and motivated individual to join our team as a Paralegal Support Specialist. This role involves responding to client telephone call enquiries, complaints, and/or concerns, providing advice, guidance, and assistance on how to resolve issues.The position is based at our National Office in Braamfontein, providing a...

We are looking for a National Call Centre Representative to join our team at Red Ember Recruitment (PTY) Ltd in Bryanston, Johannesburg.Job Description:Answer client calls, gather information, and complete client profiles accurately.Appoint new leads and distribute them to clinics based on management instructions.Book consultations at convenient times and...

About the RoleThe Call Centre Analytics Expert will play a critical role in our team by providing insights and recommendations to improve our dialler operations. You will work closely with the operational management team to design and implement data-driven solutions that drive business growth.Your key responsibilities will include:Designing and implementing...