Senior Call Centre Management Job

RedCat Recruitment is urgently seeking a suitably qualified and experienced SENIOR CALL CENTRE MANAGER (SHORT-TERM INSURANCE INDUSTRY) for a large concern – position based in Johannesburg, Gauteng.JOB DESCRIPTION / REQUIREMENTSGrade 12.Valid driver's license / own reliable vehicle.Bachelors' Degree or Masters' Degree in Business Administration.Evidence of...

To manage Call Center Representatives, establishing goals for call center employees to follow and resolving any Call Centre issues while meeting Call Centre targets.Responsibilities:Setting goals: Establishing goals for call center employees.Resolving issues: Resolving customer issues and other call center problems.Managing performance: Managing the team's...

We are seeking an experienced Call Centre Manager to join our Kontak Recruitment team. As a key member of our team, you will be responsible for leading and overseeing the inbound call centre operation.Job Description:Develop and enforce customer service strategies to ensure high satisfaction and retentionCollaborate with internal teams to align CRM processes...

Call Centre Manager (JB5091)RandburgR35 000 – R50 000 per monthWe are seeking an experienced Call Centre Manager with a proven track record in implementing CRM systems and managing high-performing inbound call teams. This role requires a strong focus on customer service excellence, operational efficiency, and leveraging technology to enhance customer...

Call Centre Manager (JB5091)RandburgR35000 – R50000 per monthWe are seeking an experienced Call Centre Manager with a proven track record in implementing CRM systems and managing high-performing inbound call teams. This role requires a strong focus on customer service excellence, operational efficiency, and leveraging technology to enhance customer...

Job Description:As the Call Centre Director at Ubuntu We Sizwe Two Four Seven Pty Ltd., you will be responsible for managing a team of Call Centre Representatives and establishing goals for them to follow. Your key objectives include resolving customer issues, managing performance, and ensuring that technical knowledge is effectively transferred to...

Role SummaryiSON Xperiences is looking for a Call Centre Quality Manager to join our team. The ideal candidate will have a strong focus on quality and customer experience.The Call Centre Quality Manager will be responsible for analysing customer interactions and capturing insights into our Genii tool. This will involve reducing business risk, improving the...

Job OverviewWe are seeking a skilled Call Centre Manager to lead our team of call centre agents and team leaders. The successful candidate will be responsible for ensuring legitimate registrations and conversions according to targets.The ideal candidate will possess strong experience in call centre management and customer service, with proven analytical...

At CallForce, we are seeking a seasoned Senior Call Centre Sales Manager to lead our team in delivering exceptional results. This is an exciting opportunity for someone who thrives in a fast-paced environment and has experience in managing high-performing teams.Job Description:Provide strategic leadership to multiple campaigns across our BPO operation,...

Job DescriptionAs a Call Centre Operations Director at Top Talent Professional Services, you will be responsible for leading a team of call centre agents and team leaders. Your key objectives will include driving legit registrations and conversions according to targets.Key Responsibilities1. Oversee the effective management of call centre operations to...

Job SummaryThe Insidentity Call Centre Manager Top Talent Ps role involves leading a team of call centre agents and team leaders to provide exceptional customer service and achieve targets.The successful candidate will possess strong leadership and management skills, with a proven track record of driving business growth and improving customer...

Position OverviewWe are looking for an experienced Assistant Store Manager to join our team at Call Centre Staffing. The successful candidate will be responsible for leading a team of sales associates, ensuring the smooth operation of the store, and delivering exceptional customer service. Key responsibilities include:Developing and implementing strategies...

About the RoleWe are seeking an experienced Inbound Call Centre Team Manager to lead our high-performing team. The ideal candidate will have a proven track record in implementing CRM systems and managing inbound call centres.Key Responsibilities:Lead and manage the inbound call centre team, ensuring high-quality customer interactions.Implement, optimize, and...

Job ResponsibilitiesResponsible for the effective management of the team of call centre agents and team leaders ensuring legitimate registrations and conversions according to targets.Some of the responsibilities include:Effective management of team of call centre agents and team leaders.Providing excellent customer service with high NPS.Minimizing customer...

**Job Title:** Call Centre Quality ManageriSON Xperiences is seeking an experienced Call Centre Quality Manager to oversee quality assurance processes and drive continuous improvement.The ideal candidate will have strong leadership skills, be able to analyze complex data, and communicate effectively.We require someone who can monitor transactions for...

Kontak Recruitment is seeking an experienced Call Centre Manager to lead and oversee our inbound call centre team. We are looking for someone with a strong focus on customer service excellence, operational efficiency, and leveraging technology to enhance customer interactions.Requirements:Proven experience as a Call Centre Manager or similar roleStrong...

About the TeamOur Call Centre team is dedicated to delivering exceptional customer experiences. We are seeking an experienced Call Centre Manager to lead our team and drive operational efficiency. The successful candidate will be responsible for managing a team of customer service agents, analysing performance data, and implementing initiatives to improve...

We are searching for a seasoned call centre manager to lead our team in Johannesburg, Gauteng.Job OverviewThis is an exciting opportunity for a motivated and experienced professional to join our client's team. The successful candidate will be responsible for overseeing daily operations, leading cross-functional teams, and developing strategies to drive...

Salesworx is proud to partner with one of South Africa's premier private higher education institutions. We are currently seeking a Group Call Centre Manager who will be responsible for overseeing all aspects of call centre operations. The role involves ensuring optimal performance, fostering team development, and driving customer satisfaction while also...

Job title: National Office – Paralegal – Client Call CentreJob Location: Gauteng, JohannesburgDeadline: April 19, 2025KEY OUTPUTSTo ensure immediate response to client telephone call enquiries, complaints and/or concerns and provide advice, guidance and assistance on how to resolve the issue and/or assist clients to resolve their legal problem.Receive...