Call Centre Operations Manager

We are seeking an experienced Call Centre Manager to join our Kontak Recruitment team. As a key member of our team, you will be responsible for leading and overseeing the inbound call centre operation.Job Description:Develop and enforce customer service strategies to ensure high satisfaction and retentionCollaborate with internal teams to align CRM processes...

To manage Call Center Representatives, establishing goals for call center employees to follow and resolving any Call Centre issues while meeting Call Centre targets.Responsibilities:Setting goals: Establishing goals for call center employees.Resolving issues: Resolving customer issues and other call center problems.Managing performance: Managing the team's...

Job DescriptionAs a Call Centre Operations Director at Top Talent Professional Services, you will be responsible for leading a team of call centre agents and team leaders. Your key objectives will include driving legit registrations and conversions according to targets.Key Responsibilities1. Oversee the effective management of call centre operations to...

Call Centre Manager (JB5091)RandburgR35 000 – R50 000 per monthWe are seeking an experienced Call Centre Manager with a proven track record in implementing CRM systems and managing high-performing inbound call teams. This role requires a strong focus on customer service excellence, operational efficiency, and leveraging technology to enhance customer...

About the Position:We are looking for a seasoned Senior Operations Manager to lead our call centre team. In this role, you will oversee the daily operations, focusing on delivering exceptional customer experiences while driving business success.To excel in this position, you must have a strong background in call centre management, coupled with excellent...

Bluespec Holdings is seeking a seasoned Call Centre Team Leader to join our dynamic team in our inbound Emergency Contact Centre.Main Job Function:Manage and direct call centre agents in achieving their daily duties.Take accountability for Call Centre Agents through monitoring, reporting, and coaching.Responsibilities:Run and manage the call centre on a...

Call Centre Manager (JB5091)RandburgR35000 – R50000 per monthWe are seeking an experienced Call Centre Manager with a proven track record in implementing CRM systems and managing high-performing inbound call teams. This role requires a strong focus on customer service excellence, operational efficiency, and leveraging technology to enhance customer...

Position OverviewWe are looking for an experienced Assistant Store Manager to join our team at Call Centre Staffing. The successful candidate will be responsible for leading a team of sales associates, ensuring the smooth operation of the store, and delivering exceptional customer service. Key responsibilities include:Developing and implementing strategies...

We are seeking a talented and ambitious Assistant Store Manager to join our team at Call Centre Staffing.As a key member of our retail team, you will be responsible for leading a team of sales associates and driving sales growth in our store in Cresta.About the Role :This is an excellent opportunity to develop your leadership skills and contribute to the...

Job DescriptionThis is a leadership role responsible for managing a team of customer service professionals in a call centre environment. The ideal candidate will have prior experience in contact centre management, with a strong focus on customer satisfaction and employee development.Key ResponsibilitiesManage a team of customer service representatives to...

About the RoleWe are seeking an experienced Inbound Call Centre Team Manager to lead our high-performing team. The ideal candidate will have a proven track record in implementing CRM systems and managing inbound call centres.Key Responsibilities:Lead and manage the inbound call centre team, ensuring high-quality customer interactions.Implement, optimize, and...

Kontak Recruitment is seeking an experienced Call Centre Manager to lead and oversee our inbound call centre team. We are looking for someone with a strong focus on customer service excellence, operational efficiency, and leveraging technology to enhance customer interactions.Requirements:Proven experience as a Call Centre Manager or similar roleStrong...

Role SummaryiSON Xperiences is looking for a Call Centre Quality Manager to join our team. The ideal candidate will have a strong focus on quality and customer experience.The Call Centre Quality Manager will be responsible for analysing customer interactions and capturing insights into our Genii tool. This will involve reducing business risk, improving the...

What We OfferAs a Senior Manager - Operations at Quantanite, you will have the opportunity to work with top-tier clients and shape the future of CX solutions. We offer a dynamic and inclusive work environment that values collaboration, diversity, and growth. Our team is passionate about delivering world-class service and exceeding client expectations.We are...

Job Description:As the Call Centre Director at Ubuntu We Sizwe Two Four Seven Pty Ltd., you will be responsible for managing a team of Call Centre Representatives and establishing goals for them to follow. Your key objectives include resolving customer issues, managing performance, and ensuring that technical knowledge is effectively transferred to...

About the TeamOur Call Centre team is dedicated to delivering exceptional customer experiences. We are seeking an experienced Call Centre Manager to lead our team and drive operational efficiency. The successful candidate will be responsible for managing a team of customer service agents, analysing performance data, and implementing initiatives to improve...

Career Opportunities: Assistant Store ManagerJob Type: Full-timeLocation: CrestaJoin our dynamic team at Call Centre Staffing as an Assistant Store Manager!About the Role :This is an exciting opportunity to lead a team of sales associates and drive sales growth in our retail store. You will be responsible for ensuring the successful operation of the store,...

We are looking for a highly motivated and results-driven Call Centre Supervisor to join our team in Johannesburg. As a supervisor, you will be responsible for leading a team of customer service representatives, providing coaching and guidance, and ensuring that customer service standards are met.Responsibilities:Manage day-to-day operations of the call...

Salesworx is proud to partner with one of South Africa's premier private higher education institutions. We are currently seeking a Group Call Centre Manager who will be responsible for overseeing all aspects of call centre operations. The role involves ensuring optimal performance, fostering team development, and driving customer satisfaction while also...

Nedbank Wealth Cluster | Nedbank Insurance Division">Role Overview">Key ResponsibilitiesLead call centre agents in achieving their deliverables aligned with Nedbank's strategy.Measure quality and productivity standards for call centre agents and ensure service level agreements are met.Maintain relationships with clients and stakeholders by embodying...