senior call centre manager

To manage Call Center Representatives, establishing goals for call center employees to follow and resolving any Call Centre issues while meeting Call Centre targets.Responsibilities:Setting goals: Establishing goals for call center employees.Resolving issues: Resolving customer issues and other call center problems.Managing performance: Managing the team's...

Call Centre Manager (JB5091)RandburgR35 000 – R50 000 per monthWe are seeking an experienced Call Centre Manager with a proven track record in implementing CRM systems and managing high-performing inbound call teams. This role requires a strong focus on customer service excellence, operational efficiency, and leveraging technology to enhance customer...

About the Position:We are looking for a seasoned Senior Operations Manager to lead our call centre team. In this role, you will oversee the daily operations, focusing on delivering exceptional customer experiences while driving business success.To excel in this position, you must have a strong background in call centre management, coupled with excellent...

Call Centre Manager (JB5091)RandburgR35000 – R50000 per monthWe are seeking an experienced Call Centre Manager with a proven track record in implementing CRM systems and managing high-performing inbound call teams. This role requires a strong focus on customer service excellence, operational efficiency, and leveraging technology to enhance customer...

Bluespec Holdings is seeking a seasoned Call Centre Team Leader to join our dynamic team in our inbound Emergency Contact Centre.Main Job Function:Manage and direct call centre agents in achieving their daily duties.Take accountability for Call Centre Agents through monitoring, reporting, and coaching.Responsibilities:Run and manage the call centre on a...

Key Skills & QualificationsThis role requires a strong background in call centre operations, customer service, financial coaching, and debt management.Basic computer skills, including excellent proficiency in Excel and spreadsheets, are essential.Matric qualification required.At least 2-3 years of experience in team leadership and customer service within a...

Kontak Recruitment is seeking an experienced Call Centre Manager to lead and oversee our inbound call centre team. We are looking for someone with a strong focus on customer service excellence, operational efficiency, and leveraging technology to enhance customer interactions.Requirements:Proven experience as a Call Centre Manager or similar roleStrong...

As a key member of the Call Centre Staffing team, we are seeking an experienced Assistant Store Manager to lead our retail store in Cresta.The ideal candidate will be responsible for leading a team of sales associates and ensuring the smooth and successful operation of the store.Key Responsibilities :Lead, motivate, and coach a team of sales associates to...

We are seeking a highly motivated and results-driven Assistant Store Manager to join our team at Call Centre Staffing.As a key member of our retail team, you will be responsible for leading a team of sales associates and ensuring the successful operation of our store in Cresta.Responsibilities :Drive sales growth and maximize revenue opportunities while...

We are looking for seasoned Team Leaders to join our dynamic team in our inbound Emergency Contact Centre.Job DescriptionMain Job Function :You will manage and direct call centre agents in achieving their required daily duties.Your role will be to take accountability for Call Centre Agents through daily monitoring, a compilation of reports, and coaching. You...

Salesworx is proud to partner with one of South Africa's premier private higher education institutions. We are currently seeking a Group Call Centre Manager who will be responsible for overseeing all aspects of call centre operations. The role involves ensuring optimal performance, fostering team development, and driving customer satisfaction while also...

We are looking for a highly skilled Assistant Store Manager to join our team at Call Centre Staffing.The successful candidate will have a proven track record of delivering exceptional customer experiences and driving sales growth in a fast-paced retail environment.Job Description:Lead a team of sales associates to achieve sales targets and deliver...

Are you a results-driven leader looking to take your career to the next level?Join our team at Call Centre Staffing as an Assistant Store Manager and lead a high-performing team of sales associates in our fast-paced clothing brand store.About the Role:Lead a team of sales associates to achieve sales targets and deliver outstanding customer...

We are looking for a highly motivated and results-driven Call Centre Supervisor to join our team in Johannesburg. As a supervisor, you will be responsible for leading a team of customer service representatives, providing coaching and guidance, and ensuring that customer service standards are met.Responsibilities:Manage day-to-day operations of the call...

Job DescriptionThis is a leadership role responsible for managing a team of customer service professionals in a call centre environment. The ideal candidate will have prior experience in contact centre management, with a strong focus on customer satisfaction and employee development.Key ResponsibilitiesManage a team of customer service representatives to...

Call Centre ManagerReference: PE-LS-1Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful career opportunity awaits you.Duties & ResponsibilitiesRequirements:Degree or Diploma in Business Management or related field.5 Years' management experience in a Call Centre...

Job ResponsibilitiesResponsible for the effective management of the team of call centre agents and team leaders ensuring legitimate registrations and conversions according to targets.Some of the responsibilities include:Effective management of team of call centre agents and team leaders.Providing excellent customer service with high NPS.Minimizing customer...

Career Opportunities: Assistant Store ManagerJob Type: Full-timeLocation: CrestaJoin our dynamic team at Call Centre Staffing as an Assistant Store Manager!About the Role :This is an exciting opportunity to lead a team of sales associates and drive sales growth in our retail store. You will be responsible for ensuring the successful operation of the store,...

Johannesburg Call Centre Team Lead - We are seeking an experienced and dynamic Team Lead to join our call centre team in Johannesburg. As a Team Lead, you will be responsible for leading a team of customer service representatives, providing guidance and support, and ensuring that customer service standards are met.Key Responsibilities:Manage day-to-day...

Job title: National Office – Paralegal – Client Call CentreJob Location: Gauteng, JohannesburgDeadline: April 19, 2025KEY OUTPUTSTo ensure immediate response to client telephone call enquiries, complaints and/or concerns and provide advice, guidance and assistance on how to resolve the issue and/or assist clients to resolve their legal problem.Receive...