Network Infrastructure Specialist
4 weeks ago
We are seeking a seasoned Network Infrastructure Specialist to join our team at Dimension Data. As a key member of our network engineering team, you will be responsible for ensuring the smooth operation of our clients' IT infrastructure and systems.
About the RoleThe ideal candidate will have moderate years of relevant managed services experience and a strong understanding of network infrastructure, including design, analysis, and implementation. They will also have excellent communication and problem-solving skills, with the ability to work effectively in a pressurized environment.
Key Responsibilities- Proactively monitor network performance and identify potential issues before they impact clients' services.
- Perform operational tasks to resolve incidents and requests in a timely manner, within agreed service level agreements (SLAs).
- Update tickets with resolution tasks performed and escalate complex issues to senior teams as needed.
- Provide second-level support to all incidents, requests, and identify root causes of issues and problems.
- Communicate effectively with other teams and clients to extend support and ensure seamless service delivery.
- Moderate years of relevant managed services experience.
- Strong knowledge of network infrastructure, including design, analysis, and implementation.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a pressurized environment.
We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience, plus a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
Please note that the estimated salary range is based on national averages in the United States and may vary depending on location and other factors.
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