Wildlife Conservation Ambassador

2 days ago


Johannesburg, Gauteng, South Africa Wild Dreams Hospitality Full time

Welcome to Wild Dreams Hospitality, where our mission is to provide exceptional experiences for our guests. We are currently seeking a highly skilled and passionate individual to join our team as a Guest Experience Liaison.

Job Overview

This role is a key part of our operations, ensuring that every guest has an unforgettable experience with us. As a Guest Experience Liaison, you will be responsible for managing relationships with our guests, understanding their needs, and delivering personalized service.

About the Role

We are looking for someone with a minimum of 5 years of high-end safari reservations experience at a senior level. Your extensive knowledge of the industry, combined with your passion for wildlife and conservation, will make you an invaluable asset to our team. You should have excellent communication skills in English, as well as the ability to speak a foreign language (a bonus).

A strong background in guest relations, promotion, and inbound tourism is essential, as is your ability to engage with a wide range of people with ease. You should be well-presented, professional, and possess brilliant admin skills. Proficiency in MS Office and TourPlan is also required.

We need someone who is highly organized, creative, and consistent in their work. A natural problem solver with excellent attention to detail, you must be able to multi-task to a high level and keep cool and calm under pressure. Your positive and energetic attitude will shine through in everything you do, making you an ideal fit for our team.

Key Responsibilities
  • Manage relationships with guests to deliver exceptional experiences.
  • Understand guest needs and preferences to provide personalized service.
  • Collaborate with internal teams to ensure seamless execution of events and activities.
  • Develop and implement strategies to enhance guest satisfaction and loyalty.
  • Maintain accurate records and reports to inform business decisions.
Requirements
  • Bachelor's degree in a relevant field (matriculation essential).
  • Minimum 5 years of high-end safari reservations experience at a senior level.
  • Excellent communication skills in English.
  • Ability to speak a foreign language (bonus).
  • Strong background in guest relations, promotion, and inbound tourism.
  • Well-presented and professional with brilliant admin skills.
  • Proficient in MS Office and TourPlan.
  • Natural problem solver with excellent attention to detail.
  • Highly organized, creative, and consistent in work.
Salary

The estimated salary for this position is between $60,000 - $80,000 per annum, depending on experience.



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