Senior Operations Manager

3 weeks ago


Johannesburg, Gauteng, South Africa Wilderness Safaris Full time
Job Title: Senior Operations Specialist

Job Summary: We are seeking a highly skilled Senior Operations Specialist to join our team at Wilderness Safaris. This role will be responsible for filling a full operations role in the booking process, supporting Travel Designers, and building relationships with suppliers and administration.

Key Responsibilities:

  • Develop stakeholder relationships by liaising with Travel Designers on all bookings in an operational capacity and continuous communication with suppliers and internal sales.
  • Keep all booking information updated in the system ensuring Customer Relationship Management (CRM) is continually up-to-date.
  • Reconfirm all services as per the Wilderness Safaris Terms & Conditions.
  • Stay updated with all WS and AP product updates, as well as technology updates.
  • Contact suppliers in writing to confirm or cancel relevant services giving them all special requirements.
  • Maintain booking files (electronically) which have been processed by the Travel Designer.
  • Escalate complaints that could negatively affect long-term relationships, to relevant Managers.
  • Feedback to all properties where guests are due to travel to mitigate complaints down the line.

Candidate Profile:

  • Qualification: Matric certificate with maths (minimum standard grade or above).
  • Tertiary certificate in Travel & Tourism/hospitality.
  • Experience: 4-5 years experience at a Senior level.
  • Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
  • Computer Literate (Microsoft Office, Email, Teams, Internet browsers).
  • Proven English literacy.
  • Working knowledge of TourPlan and WISH or similar booking/operating system.
  • Excellent product and geographic knowledge on Southern & East Africa.
  • General product knowledge on Southern and East Africa.

Personal Abilities:

  • Team worker, service and result-oriented.
  • Precise, organised and good communication skills.
  • Ability to work under pressure without compromising accuracy.
  • Ability to pace oneself and prioritise demands.
  • Team worker and ability to interface with various departments.
  • Good follow-up skills.
  • Consistent approach to quality and output.
  • Good administrator and professional in all dealings.
  • Dedicated to customer satisfaction and wanting to go the extra mile.
  • Self-starter with high energy levels.

Interests:

  • A passion for wildlife and a commitment to sustainability and conservation.

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