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Debt Recovery Specialist

1 month ago

Cape Town, Western Cape, South Africa CallForce Full time

Unlock new opportunities in international debt recovery with CallForce, a leading BPO service provider.

**Location:** South Africa (USA hours)

Award-winning CallForce is seeking a skilled Debt Recovery Specialist to join their team and contribute to delivering exceptional contact centre solutions. As a key member of the team, you will be servicing global clients in the USA, leveraging your expertise to drive results.

The ideal candidate will possess strong communication and negotiation skills, with experience in debt review, debt consolidation, or sales. Proficiency in English, both written and verbal, is essential. A neutral accent and knowledge of debt collection techniques are also highly desirable.

This role offers a competitive salary package, including a basic salary of R8500 per month, increasing to R7500 after the first month. Additionally, you can earn a high commission on top of the basic salary, making this an attractive opportunity for driven professionals. Transportation is provided to ensure a smooth commute during non-traditional hours.

Key Responsibilities:

  • Meet minimum productivity requirements for calls daily
  • Manage customer accounts and calls through relevant systems
  • Negotiate with customers to obtain payment plans or settlements
  • Analyze complex accounts and provide recommendations for rehabilitation
  • Negotiate settlements for partial debt repayment

What You Need:

  • 1-2 years of debt review, debt consolidation, or sales experience
  • International campaign experience required
  • Excellent written and verbal English skills
  • Neutral accent preferred
  • Demonstrated knowledge of debt collection techniques
  • Sound negotiation skills

What's In It For You:

  • R8500 basic salary (increasing to R7500 after the first month)
  • Highly competitive commission structure
  • Transportation provided
  • Fantastic growth opportunities
  • Expand your knowledge of the global markets