Senior Debt Recovery Specialist
2 weeks ago
We are seeking a skilled Senior Debt Recovery Specialist to join our team at NCR Management Centre.
About the Role:This is an exciting opportunity for an experienced collections professional to take on a senior role within our debt recovery team. As a Senior Debt Recovery Specialist, you will be responsible for proactively contacting clients via telephone and in writing to drive collections, working to agreed quality standards and timescales.
You will be responsible for managing complaints and ensuring compliance, liaising with colleagues throughout the business and externally with clients, dealing with client queries and internal queries within agreed SLAs to reduce client debt.
In this role, you will maintain client-related information on systems to the required standards to progress work, maintain accurate records, identify gaps in client records, and proactively collect information.
Key Responsibilities:
- Proactively contact clients via telephone and in writing to drive collections
- Work to agreed quality standards and timescales
- Manage complaints and ensure compliance
- Liaise with colleagues throughout the business and externally with clients
- Deal with client queries and internal queries within agreed SLAs to reduce client debt
- Maintain client-related information on systems to the required standards to progress work, maintain accurate records, identify gaps in client records, and proactively collect information
Requirements:
- At least 12 months collection experience in a call centre environment essential
- Strong understanding of debt collection
- Computer literate
- People management skills
- Leadership skills
- Excellent verbal and written communication skills
- Good negotiation skills
- Decision-making and analytical skills
- A high-level understanding, patience, and empathy to navigate difficult client conversations with professionalism under pressure
- Team player with a disposition to learn
- Objection handling ability
Salary: R250,000 - R300,000 per annum depending on experience
Location: Johannesburg, South Africa
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