Dealer Support Specialist

2 months ago


Midrand, Gauteng, South Africa iSON Xperiences Full time
Job Summary

We are seeking a highly skilled Dealer Support Consultant to join our team at iSON Xperiences. As a key member of our customer service team, you will be responsible for providing exceptional support to our dealers, resolving queries, and ensuring seamless customer experiences.

Main Responsibilities
  • Query Resolution: Respond to inbound queries, resolve dealer queries, and reconcile items in a timely and efficient manner.
  • Settlement and Reconciliation: Process settlement quotes, Natis, moratoriums, exit letters, and deal adjustments, ensuring accurate and timely settlements.
  • Document Management: Update standard letters, process additional finance on current finance agreements, and manage document indexing for approvals and deal pay-outs.
  • Bank Allocations and Reconciliation: Investigate and allocate bank allocations, reconcile pay-outs, and credit acceptance.
  • Customer Engagement: Process EOT interactions, contact clients to advise on finance options, and action SF Voice cases.
Requirements
  • Technical Skills: Proficiency in MS Office and excellent numeric, written, and verbal skills.
  • Experience: Minimum 1/2 years of experience in customer service and/or dealer-related roles.
  • Education: Tertiary qualification and Grade 12/Matric.
What We Offer

As a Dealer Support Consultant at iSON Xperiences, you will have the opportunity to work with a dynamic team, develop your skills, and contribute to delivering exceptional customer experiences.



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