Dealer Support Specialist
2 months ago
We are seeking a highly skilled Dealer Support Consultant to join our team at iSON Xperiences. As a key member of our customer service team, you will be responsible for providing exceptional support to our dealers, resolving queries, and ensuring seamless customer experiences.
Main Responsibilities- Query Resolution: Respond to inbound queries, resolve dealer queries, and reconcile items in a timely and efficient manner.
- Settlement and Reconciliation: Process settlement quotes, Natis, moratoriums, exit letters, and deal adjustments, ensuring accurate and timely settlements.
- Document Management: Update standard letters, process additional finance on current finance agreements, and manage document indexing for approvals and deal pay-outs.
- Bank Allocations and Reconciliation: Investigate and allocate bank allocations, reconcile pay-outs, and credit acceptance.
- Customer Engagement: Process EOT interactions, contact clients to advise on finance options, and action SF Voice cases.
- Technical Skills: Proficiency in MS Office and excellent numeric, written, and verbal skills.
- Experience: Minimum 1/2 years of experience in customer service and/or dealer-related roles.
- Education: Tertiary qualification and Grade 12/Matric.
As a Dealer Support Consultant at iSON Xperiences, you will have the opportunity to work with a dynamic team, develop your skills, and contribute to delivering exceptional customer experiences.
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Dealer Support Specialist
1 month ago
Midrand, Gauteng, South Africa iSON Xperiences Full timeJob SummaryWe are seeking a highly skilled and experienced Dealer Support Consultant to join our team at iSON Xperiences. As a key member of our customer service team, you will be responsible for providing exceptional support to our dealers, resolving queries, and ensuring seamless customer experiences.Main ResponsibilitiesRespond to inbound queries and...
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Dealer Support Specialist
1 week ago
Midrand, Gauteng, South Africa iSON Xperiences Full timeDealer Support Consultant RoleAt iSON Xperiences, we are seeking a highly skilled Dealer Support Consultant to join our team.The ideal candidate will be responsible for delivering exceptional customer service, resolving dealer queries, and reviewing procedure manuals to ensure compliance.Main Responsibilities:FCR and service level drivenSettlement quotes,...
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Dealer Support Specialist
2 months ago
Midrand, Gauteng, South Africa iSON Xperiences Full time{"Job Title": "Dealer Support Consultant", "Job Description": "Key ResponsibilitiesAs a Dealer Support Consultant, you will be responsible for providing exceptional customer service to our dealers, resolving queries, and ensuring seamless reconciliation processes. Your expertise will be crucial in reviewing procedure manuals, updating standard letters, and...
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Dealer Support Specialist
3 weeks ago
Midrand, Gauteng, South Africa iSON Xperiences Full timeKey Responsibilities:Respond to inbound queries and resolve Dealer queries, including reconciliation items and reviewing procedure manuals.Update standard letters for dealing with queries.Process FCR/Service level driven, Settlement quotes/Natis/Moratoriums/Exit Letters, Deal adjustments due date change, Bank details updates, change in structure of finance...
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Regional Aftersales Dealer Support Manager
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