Duty Manager

3 weeks ago


Stellenbosch, Western Cape, South Africa Generico Recruitment Pty Ltd Full time
Job Title: Duty Manager

We are seeking a highly skilled Duty Manager to join our team at Genrico Recruitment Pty Ltd. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive exceptional service from arrival to departure.

Key Responsibilities:

  • Grade 12 plus diploma/certificate in Hospitality Industry/Tourism
  • 2-3 years previous experience in a similar role
  • Able to carry out and complete all duties responsible for a Guest Relations Officer and Night Auditor
  • Compiling and managing rosters
  • Setting up and creating training for new Guest Relations Officers
  • Flexible to work night shifts
  • Punctual and self-disciplined
  • Extreme attention to detail
  • Good basic computer and administration skills
  • Ability to maintain a professional working relationship with all departments and across cultures and religions
  • Monitoring Guest Relations employees to ensure prompt and personal recognition for guests
  • Overseeing all Guest Relations processes
  • Assisting in employee relations processes

Requirements:

  • Grade 12 plus diploma/certificate in Hospitality Industry/Tourism
  • 2-3 years previous experience in a similar role

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

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