Technical Support Specialist

1 month ago


Sandton, South Africa IOCO Full time

Job Summary

We are seeking a skilled Field Support Engineer to provide on-site support for various systems, equipment, or software, ensuring that clients' technology operates smoothly and efficiently.

Key Responsibilities

  • Provide technical support for mobile devices, hardware, and software.
  • Repair, troubleshoot, and install new laptops and desktops.
  • Install and support Windows OS and 3rd party applications.
  • Manage and resolve open tickets within the SLA.
  • Meet efficiency targets.

Requirements

  • 2-5 years of experience in desktop support, network support, and Active Directory.
  • Grade 12 qualification.
  • Certificate in CompTIA A+/N+ International or equivalent.
  • MSCE or MCDST certification.
  • Soft skills.

Additional Information

  • Permanent position.
  • Location: Sandton (on-site).
  • Work environment: office building with access to stairs.
  • Physical demands: sitting at a desk.
  • Travel: requires a valid driver's license and own transport.

About iOCO Infrastructure Services

iOCO Infrastructure Services is a community of skilled professionals dedicated to providing outstanding client experiences through sustainable, innovative IT infrastructure solutions. We partner with clients to help them conquer business challenges while focusing on scaling their empires. Our clients are at the heart of everything we do, and their satisfaction fuels our fire and propels us forward.



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