Clinical Services Director

4 weeks ago

Cape Town, Western Cape, South Africa Inuversal Group Full time
Clinical and Services Manager

The Inuversal Group is seeking a seasoned Clinical and Services Manager to lead their Cape Town team. This role requires a dynamic individual to manage clinical operations, administrative tasks, and drive sales within the healthcare facility.

Key Responsibilities
  • Clinical Operations Management:
    • Oversee day-to-day clinical functions to ensure high standards of patient care.
    • Develop, implement, and maintain clinical policies, procedures, and protocols to ensure compliance with healthcare regulations and best practices.
    • Monitor clinical performance and patient outcomes, implementing quality improvement initiatives when needed.
  • Administrative Oversight:
    • Manage the administration team responsible for scheduling, billing, and patient records.
    • Ensure accurate and efficient management of medical records, patient data, and invoicing.
    • Coordinate between clinical and administrative teams to ensure seamless patient experiences.
  • Sales and Business Development:
    • Collaborate with the marketing and business development teams to promote healthcare services and drive sales growth.
    • Develop sales strategies to attract new clients/patients and expand service offerings.
    • Identify potential partnerships, referral networks, and growth opportunities to increase revenue.
  • Team Leadership and Development:
    • Lead, supervise, and mentor clinical, administrative, and sales teams, ensuring clear communication and collaboration across departments.
    • Manage the recruitment, training, and development of clinical and administrative staff.
    • Conduct regular performance evaluations, providing feedback and implementing strategies for team improvement.
  • Budgeting and Financial Management:
    • Develop and manage the budget for clinical services and administration, ensuring cost-effective use of resources without compromising patient care.
    • Monitor expenses, revenues, and financial performance, ensuring alignment with business objectives.
  • Patient Care and Satisfaction:
    • Ensure that patient care is delivered in accordance with company standards and regulatory requirements.
    • Address patient complaints, concerns, and feedback, working to resolve issues and improve satisfaction.
    • Implement patient retention strategies to build loyalty and encourage referrals.
  • Compliance and Risk Management:
    • Ensure all clinical, administrative, and sales processes comply with legal and regulatory standards.
    • Prepare for and oversee audits, inspections, and regulatory reviews.
    • Implement risk management strategies to mitigate operational and clinical risks.

Qualifications and Requirements:

  • Education:
    • Bachelor's degree in Healthcare Management, Business Administration, or a related field.
  • Experience:
    • Minimum of 5 years of experience in clinical management, with experience in administration and/or sales functions.
    • Proven experience in healthcare management, including staff supervision, practice management, and sales.
  • Skills:
    • Strong leadership and people management skills.
    • In-depth knowledge of healthcare regulations, compliance, and best practices.
    • Proficient in sales strategies, business development, and customer relationship management (CRM) systems.
    • Excellent communication and interpersonal skills.
    • Strong problem-solving, decision-making, and conflict-resolution abilities.
    • Proficiency in healthcare management software and electronic health records (EHR) systems.

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