Billing and Collections Specialist
3 weeks ago
Billing Agent | Duties and Responsibilities
- Provide customer support with billing & collections related queries via telephonically and SMS
- Perform daily collections on overdue and delinquent accounts
- Meet targets for email, calls, and collections
- Comply with business procedures and debt collector management
- Manage customer accounts, record updates, and account activations/cancellations
- Process account payments, manage payment arrangements, and advise customers on account balances
- Conduct account reconciliations, credit and debit note management, and account suspensions
- Blacklist delinquent accounts for handovers
Key Competencies
- Excellent verbal and written communication skills
- Discipline and respect for confidentiality
- Attention to detail and problem-solving ability
- Strong administrative skills and multitasking
- Excellent analytical abilities and customer service skills
- Efficient and helpful attitude towards customers
- Polite and patient behavior
Qualifications and Experience
- Matric or equivalent
- 2+ Years of customer service experience in a billing environment
- Basic Excel experience
- Excellent verbal and written communication skills in English and Afrikaans
- Willingness to work shifts and have reliable transportation
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