Billing and Collections Specialist

3 weeks ago


Cape Town, Western Cape, South Africa 1-grid Full time
About the Billing Agent position

Billing Agent | Duties and Responsibilities

  • Provide customer support with billing & collections related queries via telephonically and SMS
  • Perform daily collections on overdue and delinquent accounts
  • Meet targets for email, calls, and collections
  • Comply with business procedures and debt collector management
  • Manage customer accounts, record updates, and account activations/cancellations
  • Process account payments, manage payment arrangements, and advise customers on account balances
  • Conduct account reconciliations, credit and debit note management, and account suspensions
  • Blacklist delinquent accounts for handovers

Key Competencies

  • Excellent verbal and written communication skills
  • Discipline and respect for confidentiality
  • Attention to detail and problem-solving ability
  • Strong administrative skills and multitasking
  • Excellent analytical abilities and customer service skills
  • Efficient and helpful attitude towards customers
  • Polite and patient behavior

Qualifications and Experience

  • Matric or equivalent
  • 2+ Years of customer service experience in a billing environment
  • Basic Excel experience
  • Excellent verbal and written communication skills in English and Afrikaans
  • Willingness to work shifts and have reliable transportation


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