Billing Agent

7 days ago


Cape Town, Western Cape, South Africa 1-grid Full time
About the Billing Agent position

Billing Agent responsibilities include:

  • Providing support to customers with billing and collections related queries
  • Daily collections on overdue and delinquent accounts
  • Meeting email, call targets and collections targets
  • Complying with business procedures
  • Managing debt collector activities
  • Customer account management:
  • Updating customer records
  • Account activations/cancellations
  • Account payment management:
  • Allocating payments
  • Managing payment arrangements
  • Advising customers on account balances
  • Account reconciliations
  • Credit and debit note management
  • Suspending of respective clients in line with terms offered
  • Black listing (account handovers) delinquent accounts

Key Competencies

  • Excellent verbal and written communication skills
  • Discipline/respect for confidentiality
  • Great attention to detail
  • Problem-solving ability
  • Strong administrative skills
  • Multi-tasking and Time Management
  • Excellent analytical abilities
  • Customer service driven and brand awareness
  • At all times efficient and helpful
  • At all times friendly and polite
  • At all times, the patient

At all times delivering on promises

Qualifications and Experience

  • Matric
  • 2+ Years of customer service experience within a Billing environment
  • Excel experience (basic)
  • Excellent verbal & written communication skills in English and Afrikaans
  • Willing to work shifts (including weekends & public holidays)
  • Reliable transport
  • Excellent command of English

This appointment will be made in accordance with the Company's Employment Equity Plan and preference will be given to people from Designated Groups and people with a disability, provided such job applicants meet the inherent criteria of the vacancy.

Please note only shortlisted candidates will be contacted.

In accordance with the POPIA, the usage of your personal data and sensitive personal data will be used for the following purposes, communicate with you regarding positions you have applied for, assess your skills, qualifications and suitability as well as obtain references and background checks when necessary.


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