Senior Collections Specialist

3 weeks ago


Cape Town, Western Cape, South Africa NCR Management Centre Full time

We are seeking a highly skilled Senior Collections Specialist to join our team at the NCR Management Centre. As a key member of our Debt Collection department, you will be responsible for proactively contacting clients via telephone and in writing to drive collections.

The ideal candidate will have at least 12 months of collection experience in a Call Centre environment and a strong understanding of debt collection. You will be computer literate, have excellent verbal and written communication skills, and be able to navigate difficult client conversations with professionalism under pressure.

Key responsibilities include:

  • Proactively contacting clients via telephone and in writing to drive collections
  • Working to agreed quality standards and timescales
  • Managing complaints and ensuring compliance
  • Liaising with colleagues and clients
  • Dealing with client queries and internal queries within agreed SLAs
  • Maintaining client-related information on systems

Please note that only suitably qualified candidates who meet the minimum requirements need to apply. Please send your CV to the relevant contact.



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