Collections Specialist

4 weeks ago

Cape Town, Western Cape, South Africa MCI, LC Full time
Job Title: Collections Specialist

At MCI, we are seeking a highly motivated and dedicated Collections Specialist to join our team. As a Collections Specialist, you will play a crucial role in our organization by assisting in the recovery of outstanding debts from customers.

Key Responsibilities:
  • Initiate contact with customers who have overdue accounts through inbound and outbound calls.
  • Review and analyze customer accounts to understand the status, outstanding balances, and reasons for non-payment.
  • Engage in professional and empathetic negotiations to collect outstanding debts while maintaining customer satisfaction.
  • Process payments and set up payment arrangements as appropriate, adhering to company policies and procedures.
  • Maintain accurate and detailed records of customer interactions, payment agreements, and relevant information in the database.
  • Ensure full compliance with all state and federal regulations, as well as company policies, in the collections process.
  • Provide exceptional customer service by addressing customer inquiries, resolving issues, and offering solutions to prevent future delinquencies.
  • Generate and submit regular reports on collections activities and account statuses to the management team.
  • Stay updated on industry trends, company policies, and collection techniques through ongoing training and development programs.
  • Meet or exceed monthly and quarterly collection targets while maintaining a high level of professionalism.
Requirements:
  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • Minimum of 6 months of experience in collections or billing is required.
  • Strong understanding of billing and collection processes.
  • Outstanding communication and interpersonal skills.
  • Ability to handle difficult customer interactions with empathy and professionalism.
  • Proficiency in using computer systems and familiarity with collection software.
  • Ability to type swiftly and accurately (45+ words a minute).
  • Strong attention to detail.
  • Excellent organizational, written, and oral communication skills.
  • Excellent negotiation and problem-solving skills.
  • Goal-oriented with a strong desire to achieve targets.
  • Ability to evaluate, troubleshoot, and follow-up on customer issues.
  • Aptitude for conflict resolution, problem solving, and negotiation.
  • Customer service oriented (empathetic, responsive, patient, and conscientious).
  • Ability to multi-task, stay focused, and self-manage.
  • Strong team orientation and customer focus.
  • Ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
  • Excellent interpersonal skills and ability to build relationships with your team and customers.
  • Ability to work in a fast-paced and team-oriented environment.
  • Highly reliable with the ability to maintain regular attendance and punctuality.
Conditions of Employment:
  • Must be authorized to work in the country in which the job is based.
  • Must be willing to undergo employee background screening. Job offers are contingent on background screening tests.
About MCI:

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time.

MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less.

MCI is the holding company for a diverse lineup of tech-enabled business services operating companies.

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.

MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

The purpose of the above job description is to provide potential candidates with a general overview of the role.

It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.

You may be asked by your supervisors or managers to perform other duties.

You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time.

This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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