Customer Service Representative

1 month ago


Randburg, Gauteng, South Africa FirstRand Bank Limited Full time

About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team in FNB Commercial National Sales and Service. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of service.

Key Responsibilities

  • Address customer needs in order to meet or exceed customer expectations.
  • Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.
  • Adhere to schedules to perform assigned work.
  • Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
  • Identify and escalate risk as normal part of work.
  • Resolve customer dissatisfaction/complaints by taking ownership of the problem.
  • Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.
  • Plan and schedule activities to improve service.
  • Respond to customer queries logged via phone, email and live chat to ensure full resolution of the query.
  • Follow up with customers to ensure resolution of query by other stakeholders where relevant.
  • Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries.
  • Demonstrate teamwork as a valued team player.

Requirements

  • Have a minimum of a Matric/Grade 12.
  • Have an NQF 5 qualification that is FAIS accredited (non-negotiable).
  • Have a minimum of 1 year experience in Call Centre / Customer Service within the Financial Services industry.

About Us

We are a leading financial services group that is committed to delivering exceptional customer service and building long-term relationships with our customers. We offer a dynamic and supportive work environment that is focused on innovation and excellence.



  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for managing challenging inbound and outbound calls related to cancellations, with the primary objective of...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Vodacom SavesJob Summary: We are seeking a highly motivated and results-driven Customer Service Representative to join our team as a Vodacom Saves representative. As a key member of our sales and service team, you will be responsible for managing challenging inbound and outbound calls related to cancellations, with the primary objective of...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Vodacom Prepaid Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Vodacom Prepaid Customer Service Representative to join our team at iSON Xperiences. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Customer Service Representative Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at iSON Xperiences. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries in a timely and professional manner.Main...


  • Randburg, Gauteng, South Africa Staff Concepts Full time

    Job Title: Afrikaans Tele sales AgentWe are seeking a highly motivated and skilled Customer Service Representative to join our team at Staff Concepts. As a key member of our sales team, you will be responsible for selling insurance products to clients via telephone.Key Responsibilities:Sell insurance products to clients over the phone.Build and maintain...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to Vodacom postpaid customers. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering high-quality service.Main Responsibilities:Respond to customer inquiries in a...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at iSON Xperiences. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring that their queries are resolved efficiently and effectively.Key...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    At iSON Xperiences, we are seeking a skilled Customer Service Representative to join our team in providing exceptional support to our customers. The ideal candidate will be responsible for effectively assisting customers with general and specific queries, providing accurate information, and escalating unresolved issues to the correct stakeholders.Main...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at iSON Xperiences. As a Sales Agent, you will be responsible for effectively converting data leads to successful sales per campaign, focusing on upselling and cross-selling of the requisite products per campaign.Key Responsibilities:Outbound:Making...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our M-KOPA Contact Centre team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Communicate effectively with customers via phone and resolve their queries in a timely...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Vodacom Prepaid Customer Service AgentAt iSON Xperiences, we are seeking a highly skilled and customer-focused Vodacom Prepaid Customer Service Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Vodacom Prepaid Customer Service AgentAt iSON Xperiences, we are seeking a highly skilled and customer-focused Vodacom Prepaid Customer Service Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: M-KOPA Contact Centre AgentLocation: RandburgJob Type: Full-timeHours of Work: 07:00 am - 20:00 pm, Monday to Monday, including public holidaysJob Summary:We are seeking a highly skilled and motivated Contact Centre Agent to join our team at iSON Xperiences. As a Contact Centre Agent, you will be responsible for providing exceptional customer...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: M-KOPA Contact Centre AgentLocation: RandburgJob Type: Full-timeHours of Work: 07:00 am- 20:00 pm, Monday to Monday, including public holidays, 45 hours week scheduleJob Summary:We are seeking a highly skilled and motivated M-KOPA Contact Centre Agent to join our team in Randburg. As a Contact Centre Agent, you will be responsible for providing...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Summary:The Customer Service Agent is a vital role at iSON Xperiences, responsible for delivering exceptional service to our customers. As a key member of our team, you will be the first point of contact for customers, providing timely and accurate assistance to resolve their queries and concerns.Main Responsibilities:Answering Inbound Calls: Respond...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: M-KOPA Contact Centre AgentJob Summary:We are seeking a highly skilled and motivated Contact Centre Agent to join our team at iSON Xperiences. As a Contact Centre Agent, you will be responsible for providing exceptional customer service and technical support to our clients.Main Responsibilities:Provide professional and articulate communication...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Vodacom Postpaid Call Centre Customer Service RepresentativeBased in RandburgJob OverviewThe Customer Service Agent is responsible for effectively assisting customers with general and specific queries, providing accurate information and escalating unresolved issues to the correct stakeholders.Main ResponsibilitiesAnswering inbound calls in a timely and...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Customer Service Agent - SASSAWe are seeking a highly skilled and motivated Customer Service Agent to join our team at iSON Xperiences. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, ensuring that their queries are resolved efficiently and effectively.Main Responsibilities:Respond to customer...


  • Randburg, Gauteng, South Africa iSON Xperiences Full time

    Customer Service Team LeadThe Customer Service Team Lead is responsible for leading a team of customer service representatives, ensuring that they provide high-quality service to customers. The ideal candidate will have experience in a contact centre environment and be able to motivate and develop their team members.Main Responsibilities:Lead and manage a...


  • Randburg, Gauteng, South Africa CD Vision Marketing Full time

    We are seeking a skilled Customer Sales Representative to support our regional sales team at CD Vision Marketing.The successful candidate will be responsible for:Proactively seeking out prospective sales opportunities and following up on all inquiries.Assisting with the implementation of innovative strategies to achieve business targets for new sales within...