Cloud Based Software Support Specialist

2 months ago


Cape Town, Western Cape, South Africa ABC Worldwide Full time
Job Title: Cloud Based Software Support

At ABC Worldwide, we are seeking a highly skilled and experienced Cloud Based Software Support professional to join our team.

Key Responsibilities:

  • Provide exceptional technical support to our customers via phone and email, resolving software-related issues in a timely and efficient manner.
  • Identify, troubleshoot, and log software bugs, ensuring seamless customer experience.
  • Implement and manage the setup process for our clients, ensuring smooth onboarding and adoption.
  • Assign and manage designs and custom web-skin work, collaborating with cross-functional teams to deliver high-quality solutions.

Requirements:

  • Outstanding telephone skills with the ability to communicate complex technical information in a clear and concise manner.
  • Excellent written skills with the ability to articulate technical information effectively.
  • Strong time management and prioritization skills, with a keen eye for detail and a problem-solving nature.
  • Experience in a technical contact centre role, the events industry, or using venue & event management software, with a passion for technology and a solid understanding of the IT world.
  • Proficiency in HTML & CSS, with a commitment to ongoing personal development and a desire to learn and grow with our company.
  • Credit and Criminal Clear, with a Matric qualification.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, with a focus on employee well-being and satisfaction.
  • The chance to work with a talented and experienced team, delivering high-quality solutions to our customers.


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