Technical Operations Coordinator

6 days ago

Cape Town, Western Cape, South Africa CallForce Full time

We are seeking a skilled IT Support Specialist to join our CallForce BPO team. As a key member of our technical operations team, you will be responsible for providing top-notch technical support and troubleshooting for computer systems, hardware, and software used within our organization.

**Key Responsibilities:**

  • Provide technical support for computer systems, hardware, and software to ensure optimal functionality and efficiency.
  • Troubleshoot and resolve hardware and software issues in a timely and professional manner.
  • Install and configure new hardware and software to meet the evolving needs of our organization.
  • Monitor system performance and implement proactive measures to prevent technical issues.
  • Maintain system security and integrity by implementing robust security protocols and best practices.
  • Assist with network administration tasks to ensure seamless connectivity and data transfer.
  • Document and track technical issues and resolutions to improve our technical operations processes.
  • Provide training and support to end-users on technical issues to enhance their productivity and efficiency.
  • Stay current on industry trends and advancements in technology to ensure our organization remains at the forefront of innovation.

**Facilities Responsibilities:**

  • Develop and implement facility maintenance plans and schedules to ensure our facilities are well-maintained and compliant with safety and building codes.
  • Ensure all safety protocols and procedures are followed at all times to maintain a safe working environment.
  • Monitor and inspect facilities to identify areas for improvement and implement corrective actions.
  • Maintain records of all facility maintenance and repair activities to ensure transparency and accountability.
  • Manage facility vendors and contractors to ensure timely and cost-effective delivery of services.
  • Assist in the planning and execution of facility repairs, renovations, and remodeling projects to ensure minimal disruption to our operations.
  • Respond to emergency maintenance requests in a timely and professional manner to minimize downtime and ensure business continuity.
  • Develop and implement energy efficiency initiatives to reduce our environmental footprint and lower operational costs.
  • Monitor facility budgets and ensure cost-effectiveness to optimize our resources.
  • Oversee the security of all facilities to ensure the safety and security of our employees and assets.

**Requirements:**

  • Relevant Certificate/Diploma or Bachelor's degree in Facility Management, Business Administration, or related field.
  • 2-3 years of facility management experience or similar role as a coordinator.
  • Excellent organizational and problem-solving skills to effectively manage multiple tasks and priorities.
  • Knowledge of building codes, safety protocols, and energy efficiency initiatives is advantageous.
  • Ability to work independently and within a team to achieve common goals and objectives.
  • Strong communication and interpersonal skills to effectively interact with employees, vendors, and stakeholders.
  • Proficiency in Microsoft Office Suite to effectively manage administrative tasks and reports.
  • Certifications such as CompTIA A+ or Network+ are a plus.

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