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Customer Service Representative Night Shift

2 weeks ago

Cape Town, Western Cape, South Africa TeleTech Holdings, Inc. Full time

Inclusive Culture and Community-Minded Organization

We're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that reflects the communities we serve. As a Senior Healthcare Customer Service Representative working nights in Cape Town, South Africa, you'll be part of a global team of curious lifelong learners guided by our company values, where giving back is encouraged and leadership supports your career and professional development.

About the Role

  • You'll have the opportunity to make a real difference in the lives of our customers, resolving escalated or complex calls and ensuring they receive the best possible service.
  • You'll work closely with our team to contribute to the overall success of our client program, using your skills and experience to drive results.

Your Key Responsibilities

  • Respond to incoming customer inquiries on diagnostic imaging, life care solutions, surgical or biomedical services.
  • Conduct thorough research to provide accurate answers and resolutions for customers.
  • Work flexible hours to support USA customers, including evenings and weekends.

What We're Looking For

  • 2 or more years of customer service experience, preferably in a healthcare setting.
  • Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Strong problem-solving skills, with the ability to assess situations and make sound decisions.
  • A passion for delivering exceptional customer service and building strong relationships.