Customer Service Representative

6 days ago

Cape Town, Western Cape, South Africa WNS Full time
Customer Service Representative - US Insurance Campaign

WNS Cape Town, Western Cape, South Africa

Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people. Why join us? We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description
Job Summary
Be required to proactively contact customers both by telephone and in writing. This will require both inbound and outbound calling, most of which will involve 'telephone dialer' activity; Be required to work to agreed quality standards and within agreed timescales; Be responsible for proactively developing and maintaining your specialist industry, business and system knowledge; Be responsible for managing complaints and ensuring the compliance of these; Need to liaise with both internal and external colleagues throughout the business and externally with customers; Have knowledge of debt collection techniques and be able to demonstrate excellent negotiation and communication skills; Work with your customers to reduce debt in a timely manner to meet agreed targets. This will involve dealing with customer's queries and internal queries within agreed SLA's. Part of the role will be to mitigate any risk to our client and take necessary escalation action as appropriate; Maintain customer related information on systems to the required standards to progress work, maintain accurate records, identify gaps in customer's records and proactively collect appropriate information.

Primary Job Duties & Responsibilities
Assess individual customer and agent situations to provide quotes, policy inquiries and changes, billing questions, and technical support.
Review and resolve policy cancellations, reinstatements, and service-related complaints.
Act as expert for multiple online billing systems and agency portal website to provide proactive agency and customer support.
De-escalate customer and agent concerns to resolve conflicts and build a deeper level of trust with our customers and agents.
Use judgement when identifying new business opportunities driven by customer or agent requests.
Track and document customer account interactions.
Other duties as assigned.

Job Specific Technical Skills & Competencies
Strong customer service skills.
Excellent communication skills with the ability to actively listen and empathize.
Ability to leverage math and analytical skills to assist with billing inquiries.
Strong multitasking skills including the ability to apply typing skills and system navigation to proactively address customers' needs and concerns.

Some College Coursework Or Work Experience Preferred.
Prior customer service and/or call center experience a plus

Qualifications
Matric

Additional Information
US Working Hours
Monday to Sunday Rotational Shifts
Must have 18 Months plus Contact Centre / Customer Service Experience

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Customer Service
  • Industries

Referrals increase your chances of interviewing at WNS by 2x

#J-18808-Ljbffr

  • Customer Service Representative

    2 days ago

    Cape Town, Western Cape, South Africa Clicks Group Limited Full time

    Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to Clicks Group customers.Key Responsibilities:Manage multiple queues within the Freshdesk environment, ensuring timely and effective issue resolution.Respond to customer inquiries and resolve complaints via various channels, including phone, email,...

  • Customer Service Representative

    7 days ago

    Cape Town, Western Cape, South Africa Ground One Direct Marketing Full time

    We are seeking a motivated and customer-centric Customer Service Representative to promote our products and services. This role involves providing top-notch support to customers via phone, email, or chat.Key Responsibilities:Respond to customer inquiries in a professional and timely manner.Provide accurate information about products and services.Assist...

  • Customer Service Representative Specialist

    3 hours ago

    Cape Town, Western Cape, South Africa Wns (Holdings) Limited (Adr) Full time

    Customer Service Representative Role OverviewWe are seeking a highly skilled and experienced Customer Service Representative to join our team in the US Insurance Campaign. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues efficiently, and promoting our products.Key...

  • Customer Service Representative

    5 days ago

    Cape Town, Western Cape, South Africa Ampath Laboratories Full time

    Job DescriptionWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Ampath Laboratories. As a key member of our operational support staff, you will be responsible for providing fast and professional client services to ensure client satisfaction.The successful candidate will have a strong background in customer...

  • Customer Service Representative

    3 days ago

    Cape Town, Western Cape, South Africa Redember Full time

    We are seeking an experienced Customer Service Representative to join our team at Red Ember Recruitment.About the RoleDeliver exceptional customer service to our clients, responding to their queries and concerns in a prompt and professional manner.Collaborate with internal teams to resolve issues and improve overall customer satisfaction.Develop and...

  • Customer Service Representative

    4 hours ago

    Cape Town, Western Cape, South Africa Exclusively Remote Part time

    We are a leading provider of corporate document filing services, helping businesses and clients incorporate their companies in a reliable and efficient manner.Our primary goal is to meet the needs of our customers with professionalism and efficiency. We require a Customer Service Representative to join our team on a part-time basis. The ideal candidate will...

  • Customer Service Representative

    3 days ago

    Cape Town, Western Cape, South Africa Ground One Direct Marketing Full time

    We seek a highly motivated Customer Service Representative to join our team at Ground One Direct Marketing. The ideal candidate will be responsible for providing outstanding customer service, promoting products, and maintaining a clean and organized sales floor.Main DutiesGreet customers and assist them with their queries.Help customers find products and...

  • Customer Service Representative

    4 days ago

    Cape Town, Western Cape, South Africa WNS Analytics Full time

    Job Overview:We are seeking a skilled Customer Service Representative to join our team at WNS Analytics. As a key member of our Airline Contact Center, you will be responsible for processing phone transactions and providing exceptional customer service to general and premium customers.Key Responsibilities:Process phone transactions in a timely and efficient...

  • Customer Service Representative

    7 hours ago

    Cape Town, Western Cape, South Africa TTEC Full time

    As a Customer Service Representative at TTEC, you will be the face of our company and play a vital role in creating exceptional customer experiences. With 0 to 6 months of customer service experience, you will possess the skills to answer incoming communications from customers, conduct research to provide answers, and resolve issues with compassion and...

  • Customer Service Representative

    3 hours ago

    Cape Town, Western Cape, South Africa MCI, LC Full time

    We are seeking a skilled Customer Service Representative to join our team. In this role, you will play a crucial part in ensuring customer satisfaction and resolving any issues that may arise.Key Responsibilities:Respond to customer inquiries and resolve issues in a professional and courteous manner.Communicate effectively with customers to understand their...

  • Customer Service Representative

    8 hours ago

    Cape Town, Western Cape, South Africa Rarecruit (Pty) Ltd Full time

    A well established company specializing in the high quality ergonomic furniture space has an exciting opportunity for a Customer Service Representative to join their team.Having a good aptitude and attitude is a mustR15 - R20 Per month | Permanent | Start ASAP | Full time office based | ObservatoryJob Title: Customer Service RepresentativeSummary: The...

  • Customer Service Representative

    2 days ago

    Cape Town, Western Cape, South Africa Capita Full time

    Job OverviewThe primary role of the Customer Service Representative is to provide exceptional service to customers, answering inquiries, making product recommendations, and providing information about services or products. This involves taking inbound calls from existing customers, handling a variety of call types, including billing enquiries, changes or...

  • Customer Service Representative

    3 days ago

    Cape Town, Western Cape, South Africa Ground One Direct Marketing Full time

    **About Ground One Direct Marketing**We are a dynamic direct marketing company looking for a highly motivated Customer Service Representative to join our team.This role involves assisting customers with their inquiries, promoting products and services, and ensuring a positive customer experience.Main Responsibilities:Respond to customer inquiries via phone,...

  • Customer Service Representative

    2 days ago

    Cape Town, Western Cape, South Africa Dis-Chem Pharmacies Full time

    **About the Role:**This Customer Service Representative position is an exciting opportunity to join the Dis-Chem team and provide top-notch customer service to our valued customers.The successful candidate will be responsible for handling customer inquiries, processing transactions, and maintaining a clean and organized store environment.Key...

  • Customer Service Representative

    1 day ago

    Cape Town, Western Cape, South Africa Convergys Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.About the RoleThis is an exciting opportunity to work in the travel industry, providing exceptional support to customers from around the world.Key Responsibilities:Provide high-quality customer service via phone, email, or chatManage...

  • Customer Service Representative

    2 days ago

    Cape Town, Western Cape, South Africa Callforce Full time

    We are seeking a highly skilled Customer Service Representative to join our Callforce team. As a key member of our contact center, you will be responsible for providing exceptional customer service and resolving queries in a timely and professional manner.Job DescriptionServicing all key stakeholders telephonically and via other servicing channels as...

  • Customer Service Representative

    20 hours ago

    Cape Town, Western Cape, South Africa Social Discovery Group Full time

    We are looking for a talented and motivated Customer Service Representative to join our team at Social Discovery Group. As a key member of our customer support team, you will play a critical role in ensuring that our customers receive exceptional service and support.Your primary responsibility will be to consult with customers on all raised questions related...

  • Customer Service Representative

    2 days ago

    Cape Town, Western Cape, South Africa Time Personnel Full time

    At Time Personnel, we are seeking a skilled Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth.Job SummaryThe successful candidate will have strong communication skills, both written and verbal, with experience using MS Office and...

  • Customer Service Representative

    2 days ago

    Cape Town, Western Cape, South Africa Time Personnel Full time

    Job Summary: We are seeking a highly skilled and experienced Customer Service Representative to join our team at Time Personnel. As a key member of our front desk staff, you will be responsible for providing exceptional customer service, coordinating scheduling, and maintaining a neat and orderly reception area. About the Role: This is a fantastic...

  • Customer Service Representative

    5 days ago

    Cape Town, Western Cape, South Africa Telesure Investment Holdings (TIH) Full time

    Telesure Investment Holdings (TIH) is a leading provider of financial services in South Africa, and we are seeking a highly skilled Customer Service Representative (Claims) to join our team.As a Customer Service Representative (Claims), you will be responsible for managing customer relationships, collecting and analyzing data, and ensuring the timely...