Senior Healthcare Customer Service Representative – Nights

5 days ago


Cape Town, Western Cape, South Africa TTEC Full time
Job title : Senior Healthcare Customer Service Representative – NightsJob Location : Western Cape, Cape TownDeadline : April 17, 2025Quick Recommended Links
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Job Details

  • Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Senior Healthcare Customer Service Representative, working on site in Cape Town, South Africa, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing

  • Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers.  Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. 

During a Typical Day, You'll

  • Answer incoming communications from customers on diagnostic imaging, life care solutions, surgical or biomedical services
  • Conduct research to provide answers for customers to resolve their issues
  • Working hours that are designed to support USA customers.  Therefore, the shifts could end as late as midnight local time.

What You Bring to the Role

  • 2 or more years of customer service experience plus some post-secondary education
  • Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations
  • A solution-oriented mindset to ensure happy customers
  • You lead by example and work with your team to contribute to the overall success of your client program
  • Computer experience
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