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Claims Agent Opportunity

1 week ago

Johannesburg, Gauteng, South Africa Sanlam Full time
Job Overview

We are seeking a skilled Claims Agent to join our team in the Non-Motor Claims department. As a key member of our team, you will be responsible for registering claims, loading insurance and value-added services claims, and assisting clients with claim enquiries.

Key Responsibilities:
  • Answer inbound calls and register claims telephonically, including emergencies and value-added services.
  • Follow compliance regulations for registration of claims that are not on the system, by creating an incident and advising clients of the disclaimer.
  • Natis checks, PDP checks, premium validations, and various query types.
Requirements:
  • Matric
  • At least 3 years' experience in a contact centre environment
  • Preferred candidate to be bilingual (English and Afrikaans)
  • Excellent computer literacy – MS Office and Santam systems
  • Strong client service orientation