Motor SOS Agent
4 weeks ago
- Jobs by Location
- Job by industries
KEY RESPONSIBILITIES
- Telephone Management
- Being professional and answering the phone promptly always
- Screen calls and manage incoming queries and complaints to client satisfaction and ensure that they are answered and resolved within stipulated time frames
- Process STP (Straight Through Processing) claims
- Registration and loading of claims as per systematic requirements governed by the policy terms and conditions
- Servicing our clients including: general routine calls, adherence to prompt responses on all verbal and written correspondence, general queries and claims management, monitoring and reviewing your dashboard daily to action tasks in a prompt and efficient manner and relationship building
- Ensuring performance standards are met against KPI's and KPA's
- Be flexible and available as and when needed
- Attending all training schedules as required
QUALIFICATIONS AND EXPERIENCE
- Matric
- Minimum of 3 years' experience in Short Term Insurance essential preferably claims
- Preferred candidate to be bilingual (English and Afrikaans)
- Excellent computer literacy – MS Office and Santam systems
- Strong client service orientation
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