Motor SOS Agent

4 weeks ago


Johannesburg, Gauteng, South Africa Santam Insurance Full time
Job title : Motor SOS Agent (JG10)Job Location : Gauteng, JohannesburgDeadline : March 07, 2025Quick Recommended Links
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KEY RESPONSIBILITIES

  • Telephone Management
  • Being professional and answering the phone promptly always
  • Screen calls and manage incoming queries and complaints to client satisfaction and ensure that they are answered and resolved within stipulated time frames
  • Process STP (Straight Through Processing) claims
  • Registration and loading of claims as per systematic requirements governed by the policy terms and conditions
  • Servicing our clients including: general routine calls, adherence to prompt responses on all verbal and written correspondence, general queries and claims management, monitoring and reviewing your dashboard daily to action tasks in a prompt and efficient manner and relationship building
  • Ensuring performance standards are met against KPI's and KPA's
  • Be flexible and available as and when needed
  • Attending all training schedules as required

QUALIFICATIONS AND EXPERIENCE

  • Matric
  • Minimum of 3 years' experience in Short Term Insurance essential preferably claims
  • Preferred candidate to be bilingual (English and Afrikaans)
  • Excellent computer literacy – MS Office and Santam systems
  • Strong client service orientation
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