Client Response Liaison
4 weeks ago
CV-Library is a leading online job site in the UK, renowned for its partnerships with top names in the recruitment industry. As a recognized 'Employer of the Year,' we are committed to delivering excellence in everything we do.
We are seeking a motivated and enthusiastic Client Response Coordinator to join our Client Success team. As a key member of our team, you will be responsible for managing your own assigned client accounts and providing outstanding communication skills and customer service experience to support our clients with a proactive and solution-orientated service.
Key Responsibilities:- Communicate with clients regularly to provide support and assistance with any queries
- Proactively review client accounts to ensure they are utilizing all aspects effectively and achieving the best results
- Liaise with clients via phone and email
- Utilize recruitment data to provide clients with individualized feedback on market trends and their account performance
- Provide personalized training sessions for client onboarding and ongoing refreshers
- Work collaboratively with other departments, including our sales team, to improve client experience and retention
- Previous B2B customer service, account management, or recruitment experience in a professional, fast-paced environment, with a proven track record working towards targets or deadlines
- A positive attitude with the ability to have engaging conversations and communicate with empathy, integrity, and confidence
- Excellent written and verbal communication skills, with an exceptional telephone manner
- Demonstrable interpersonal skills, including active listening
- Commercially driven with demonstrable experience of account growth or upselling
- Able to multi-task effectively with a high level of attention to detail
- IT literate, including MS office, with the ability to navigate multiple systems competently
We are actively committed to promoting a fully diverse and inclusive workforce and welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application. Click on the link below to find out more about CV-Library careers: https://www.cv-library.co.uk/work-for-us
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Client Response Liaison
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Cape Town, Western Cape, South Africa CV Library Full timeClient Response CoordinatorCV-Library is a leading online job site in the UK, renowned for its partnerships with top names in the recruitment industry. As a recognized 'Employer of the Year,' we are committed to delivering excellence in everything we do.We are seeking a motivated and enthusiastic Client Response Coordinator to join our Client Success team....
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