Global Service Support Specialist

2 months ago


Cape Town, Western Cape, South Africa Sabio Full time

About the Role

Sabio is a leading global company providing innovative solutions to top brands and partners worldwide. We're seeking a highly skilled Managed Service Support Specialist to join our Aggregated Managed Services Team.

Key Responsibilities

  • Provide advanced technical support across multiple customer portfolios, utilizing ITIL disciplines and service desk management.
  • Collaborate with global teams to deliver exceptional customer experiences and resolve service-affecting incidents.
  • Liaise with 3rd party vendors to remediate issues and fulfill internal and external service requirements.
  • Develop and maintain reports using Excel, and create engaging customer presentations using PowerPoint.
  • Communicate effectively with senior client management and colleagues at all levels.

Requirements

  • Strong Excel skills with the ability to build competent reports.
  • Effective communication skills and excellent spoken and written English.
  • Ability to run, drive, and present weekly/monthly customer service management meetings.
  • Experience working within a challenging customer service environment.
  • Excellent knowledge of change management principles and methodologies.

Desirable Skills

  • Preferred understanding and qualification in ITIL practices.
  • Knowledge of contact centre technologies and cloud-based technologies.
  • Experience with patch/vulnerability management and ITIL processes.
  • Experience working in a DevOps environment and familiarity with CCaaS solutions.

About Sabio

Sabio is a passionate and friendly team that motivates employees to learn and develop their careers. We offer a range of benefits, including remote work options, private health insurance, and professional development opportunities.



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