Global Service Support Specialist
2 months ago
About the Role
Sabio is a leading global company providing innovative solutions to top brands and partners worldwide. We're seeking a highly skilled Managed Service Support Specialist to join our Aggregated Managed Services Team.
Key Responsibilities
- Provide advanced technical support across multiple customer portfolios, utilizing ITIL disciplines and service desk management.
- Collaborate with global teams to deliver exceptional customer experiences and resolve service-affecting incidents.
- Liaise with 3rd party vendors to remediate issues and fulfill internal and external service requirements.
- Develop and maintain reports using Excel, and create engaging customer presentations using PowerPoint.
- Communicate effectively with senior client management and colleagues at all levels.
Requirements
- Strong Excel skills with the ability to build competent reports.
- Effective communication skills and excellent spoken and written English.
- Ability to run, drive, and present weekly/monthly customer service management meetings.
- Experience working within a challenging customer service environment.
- Excellent knowledge of change management principles and methodologies.
Desirable Skills
- Preferred understanding and qualification in ITIL practices.
- Knowledge of contact centre technologies and cloud-based technologies.
- Experience with patch/vulnerability management and ITIL processes.
- Experience working in a DevOps environment and familiarity with CCaaS solutions.
About Sabio
Sabio is a passionate and friendly team that motivates employees to learn and develop their careers. We offer a range of benefits, including remote work options, private health insurance, and professional development opportunities.
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