Global SAP SuccessFactors Support Specialist

5 days ago

Cape Town, Western Cape, South Africa Dentons Full time
Job Title: Global SAP SuccessFactors Support Analyst

Introduction

The Global SAP SuccessFactors Support Analyst role presents an exciting opportunity to be part of a dynamic team at Dentons. Reporting to the Talent Applications Support Manager, this position involves providing technical support for SAP SuccessFactors, a key component of the Global Talent Transformation Program. With regions such as Australia, Canada, the US, Europe, and Singapore already live, and others soon to follow, this role offers a unique chance to contribute to the success of the program.

Key Responsibilities

  • Implementing Incident Management processes on an IT Service Management System to meet the ongoing needs of the business.
  • Triage tickets based on their subject matter and complexity, and when required, assign to one of several technical or process specialists.
  • Perform support fixes which can be resolved 'first time' without escalation.
  • Maintain global system security roles and supporting content.
  • Produce regular reports, in agreed formats/data sets.
  • Measure and monitor service level targets and follow up with ticket owners before breaches occur.
  • Monitor System Implementation partner portal to ensure that linked tickets are maintained/updated.
  • Help to maintain user FAQs, 'How To' guides, and other support documentation on Teams.
  • Keep up to date in respect of SuccessFactors HCM functionality.
  • Other tasks as assigned.

Requirements

Technical Skills

  • Strong SuccessFactors experience, with both functional and technical skills.
  • Employee Central (Core & Time) and Recruitment modules are essential.
  • Onboarding, Learning, Performance & Goals are desirable.
  • Background providing a high level of customer services in an IT and HR environment would be ideal.
  • Demonstrated ability to troubleshoot.
  • Problem-solving mindset.
  • Excellent verbal and communication skills. Additional languages advantageous.
  • Excellent client service skills.
  • Advanced Excel – experience with pivot tables and graphs.
  • Self-motivated and able to work under limited supervision.
  • Highly organised, able to multi-task and meet deadlines.
  • May be required to be on call.

Education, Experience & Certifications

  • Proven experience supporting SAP SuccessFactors.
  • Proven advanced knowledge of Microsoft Excel. Certification considered an asset.

Language Capabilities/International Experience

We are a truly global law firm and as such, always welcome hearing from those with foreign language capabilities. Additionally, we would be delighted to hear from candidates with a global background including professional experience gained across different geographies.

Disclaimer: Please ensure when applying for this role you are legally eligible to work/live in your location. Visa sponsorship or relocation costs will not be provided.

Benefits

Disclaimer: Please ensure when applying for this role you are legally eligible to work/live in your location. Visa sponsorship or relocation costs will not be provided.

Diversity & Inclusion

Essential to our success as a global law firm is our ability to attract and retain the best talent from a diverse range of backgrounds. We want a work environment where everyone can reach their potential and we have an inclusive culture which respects individual differences.

Equal Opportunities

Dentons is committed to providing equal opportunities for all.

Reward and Recognition

Remuneration and benefits package will reflect the successful candidates experience and country where hired.

  • Global SAP SuccessFactors Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Dentons Full time

    IntroductionThe Global SAP SuccessFactors Support Analyst role presents a unique opportunity to be part of an exciting transformation at Dentons. Reporting to the Talent Applications Support Manager, you will provide technical support for SAP SuccessFactors, a key component of the Global Talent Transformation Program. With SuccessFactors already live in...

  • SAP AMS Technical Specialist

    5 days ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: SAP AMS AnalystAt WNS Global Services, we are seeking a highly skilled SAP AMS Analyst to join our team. As a key member of our SAP AMS Team, you will be responsible for providing support to our SAP AMS system, ensuring its smooth operation and optimal performance.Key Responsibilities:Provide technical support to SAP AMS users, resolving issues...

  • Senior SAP Security Specialist

    5 days ago

    Cape Town, Western Cape, South Africa DLK Group PTY Ltd Full time

    Job Title: Senior SAP Security SpecialistWe are seeking a highly skilled and experienced Senior SAP Security Specialist to join our team at DLK Group PTY Ltd. The ideal candidate will provide comprehensive security support across various SAP environments and ensure adherence to governance, seamless service delivery, and exceptional client support.Key...

  • SAP AMS Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job OverviewWe are seeking a highly skilled SAP AMS Analyst to join our team at WNS Global Services. As a key member of our ERP SAP AMS Team, you will be responsible for providing support to our SAP AMS Team by solving SAP related user requests, smaller projects, and change requests.Key Responsibilities* Provide ITIL based user support using Ticket system*...

  • Global IT Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Ten Lifestyle Group Full time

    About UsTen Lifestyle Group is a leading global lifestyle management business with operations in over 24 locations across APAC, EMEA, LAC, and NAM. We currently support more than 1300 employees globally. Our IT Department is seeking a talented individual to join our team as an IT Support Specialist.Job SummaryWe are looking for a highly motivated and...

  • SAP Human Capital Solution Architect

    5 days ago

    Cape Town, Western Cape, South Africa DLK Group PTY Ltd Full time

    Job Title: SAP Human Capital Solution ArchitectWe are seeking a highly skilled SAP Human Capital Solution Architect to join our team at DLK Group PTY Ltd. As a key member of our organization, you will be responsible for designing and implementing SAP Human Capital solutions that meet the needs of our clients.Key Responsibilities:Design and implement SAP...

  • SAP Basis Administrator

    1 week ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    WNS Global Services is seeking a skilled SAP Basis Administrator to join our team. As an SAP Basis Administrator, you will be responsible for the internal administration of business systems, with a focus on system security, administration, and ERP authorizations. Your key responsibilities will include: * Maintaining system security and ensuring compliance...

  • SAP Data Analyst

    7 days ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    About the RoleWe are seeking a highly skilled SAP Consultant to join our team at WNS Global Services. As a key member of our organization, you will be responsible for preparing and manipulating data for further analysis, including ETL and supporting testing across the development lifecycle.Key ResponsibilitiesExtract and transform data from source systems,...

  • Senior SAP Security Specialist

    4 days ago

    Cape Town, Western Cape, South Africa Sanlam Full time

    About the RoleSanlam Group Technology is seeking a highly skilled SAP Security Specialist to join our team. As an SAP Security Specialist, you will be responsible for providing security support within the SAP landscape of Sanlam.Key ResponsibilitiesManage SAP Security JIRA requests and allocate tasks appropriately amongst the team.Incident management and...

  • Senior Desktop Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job SummaryThe purpose of the Desktop Support Specialist role at WNS Global Services is to provide reactive and proactive support and maintenance of the IT Desktop Services & infrastructure through effective incident management, fault diagnosis, repair, preventative maintenance, and daily service tasks.Key ResponsibilitiesMaintain and support the WNS...

  • SAP Authorization Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Shoprite Full time

    About the RoleWe are seeking a highly skilled SAP Authorization Specialist to join our team at Shoprite. As a key member of our IT department, you will be responsible for designing, building, testing, and maintaining authorization roles to meet business requirements.Key ResponsibilitiesDesign, implement, and maintain provisioning processes and workflows...

  • SAP Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    About the RoleWe are seeking a highly skilled SAP Consultant to join our team at WNS Global Services. As a key member of our organization, you will be responsible for designing, developing, and testing ETL processes to extract and transform data from various sources.Key ResponsibilitiesData Engineering: Design and develop efficient ETL processes to extract,...

  • SAP Basis Administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Description**Internal Business Systems Administrator**We are seeking a highly skilled SAP Basis Administrator to join our team at WNS Global Services. As an internal administrator of business systems, you will be responsible for ensuring the security, administration, and authorization of our SAP ERP systems.Key Responsibilities:System Security: Implement...

  • Global Payroll Accountant

    3 weeks ago

    Cape Town, Western Cape, South Africa NSC Global Full time

    Job SummaryWe are seeking a highly skilled Global Payroll Accountant to join our team at NSC Global. As a key member of our financial operations team, you will be responsible for managing and maintaining accurate and timely financial data, ensuring compliance with regulatory requirements, and providing expert financial analysis and reporting.Key...

  • Global Service Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Sabio Full time

    About the RoleSabio is a leading global company providing innovative solutions to top brands and partners worldwide. We're seeking a highly skilled Managed Service Support Specialist to join our Aggregated Managed Services Team.Key ResponsibilitiesProvide advanced technical support across multiple customer portfolios, utilizing ITIL disciplines and service...

  • Senior SAP Finance Specialist Controlling Expert

    5 days ago

    Cape Town, Western Cape, South Africa DLK Group PTY Ltd Full time

    Job Title: Senior SAP Finance Specialist ControllingWe are seeking a highly skilled and experienced Senior SAP Finance Specialist Controlling to join our team at DLK Group PTY Ltd. The successful candidate will be responsible for delivering system design, configuration, and testing services related to SAP S/4HANA Management Accounting (CO).Key...

  • Administrative Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Signa Opportunity Full time

    Job Summary:We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Signa Opportunity. As an Administrative Support Specialist, you will be responsible for providing administrative support to our warehouse operations team.Key Responsibilities:Education and Qualifications:Grade 12Diploma in Supply Chain...

  • Technical Support Specialist

    5 days ago

    Cape Town, Western Cape, South Africa Sabio Full time

    Unlock Your Potential as a Technical Support SpecialistSabio is a leading global company that provides innovative solutions for contact centre systems integration. We're seeking a passionate and enthusiastic Technical Support Specialist to join our team.About the RoleAs a Technical Support Specialist, you will be responsible for identifying, isolating, and...

  • Administrative Support Specialist

    1 week ago

    Cape Town, Western Cape, South Africa Global Logistics Solutions Full time

    Key ResponsibilitiesWe are seeking a highly skilled and experienced administrative professional to join our team at Global Logistics Solutions.Key Skills:Excellent communication and interpersonal skillsProven experience in office administration and PA dutiesAbility to work with high-end clientsMatric qualificationWhat We Offer:A dynamic and supportive work...

  • Global Energy Sourcing Specialist

    1 week ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time

    Job Title: Global Procurement Energy Sourcing SpecialistHire Resolve is seeking a seasoned professional to fill the role of Global Procurement Energy Sourcing Specialist. This position requires a deep understanding of the energy market in South Africa and experience in strategically sourcing categories in scope.Key Responsibilities:Lead improvement...