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Business Performance Head

1 week ago

Johannesburg, Gauteng, South Africa Netsurit Group Full time

Netsurit Group invites applications from accomplished Service Delivery Professionals to assume a leadership role in our call centre. This is an excellent chance for a results-oriented individual with a passion for delivering exceptional service to join our team.

Key Accountabilities:

  1. Service Delivery Leadership:
    1. Guide a team of supervisors and agents in providing world-class customer service.
    2. Cultivate a culture of accountability, motivation, and continuous improvement.
  2. Operational Strategy:
    1. Develop and execute strategies to drive operational efficiency and customer satisfaction.
    2. Collaborate with cross-functional teams to identify opportunities for growth and improvement.
  3. Performance Measurement:
    1. Track and analyze performance metrics, providing actionable insights to inform strategic decision-making.
    2. Identify areas for improvement and recommend targeted solutions to drive business success.