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Employee Performance Improvement Specialist

1 week ago

Cape Town, Western Cape, South Africa Callforce Direct Full time

Callforce Direct is hiring an Employee Performance Improvement Specialist to drive growth and success.

The ideal candidate will be responsible for identifying areas of improvement in employee performance and developing targeted training programs to address these needs. This role ensures alignment with company objectives, client requirements, and industry best practices while fostering a culture of continuous learning.

Key Responsibilities

Performance Analysis:

  1. Analyze data to identify trends and areas of improvement in employee performance
  2. Collaborate with operations, HR, and clients to understand business needs and develop targeted solutions

Training Program Development:

  1. Design and implement training programs to address identified performance gaps
  2. Develop evaluation frameworks to measure training effectiveness and impact

Coaching and Support:

  1. Provide coaching and support to employees to help them achieve performance goals
  2. Develop and implement strategies to promote a culture of continuous learning and improvement