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Business Development Liaison
1 week ago
We are a busy body shop in the Midrand area, looking for a highly skilled Customer Relations Coordinator to manage our customer interactions. This role involves being the primary point of contact for our clients, ensuring effective communication and a seamless repair process from start to finish.
Key Responsibilities:- Conduct initial consultations with clients to discuss vehicle damage and repair needs.
- Prepare and present accurate repair estimates and quotes.
- Provide regular updates to clients on the status of repairs and address inquiries promptly.
- Assist clients with insurance claims and coordinate communication with insurance adjusters.
- Ensure repairs meet high-quality standards through final inspections.
- Educate clients about the repair process and vehicle maintenance.
- Address and resolve customer complaints, implementing feedback for continuous improvement.
- Foster strong relationships with clients to promote repeat business and referrals.
- Maintain accurate records of customer interactions and manage scheduling logistics.
- Inform clients about additional services offered by the body shop.
For this role, we require a candidate with strong communication and interpersonal skills. A customer-focused attitude, attention to detail, and excellent organizational skills are essential. Previous experience in customer service or the automotive industry is a plus, as is the ability to handle multiple tasks and work in a fast-paced environment.
