Help Desk Professional

3 days ago


Midrand, Gauteng, South Africa Fidelity Services Group Full time

We are seeking a Help Desk Professional to join our IT Infrastructure team. The successful candidate will be responsible for providing comprehensive technical support and maintenance services to our internal users.

This role involves traveling to various locations, installing new equipment, addressing service requests, troubleshooting technical issues, and delivering technical training on company equipment.

The ideal candidate will have exceptional troubleshooting skills, extensive field experience, and the ability to adapt to dynamic work schedules.

  1. Manage installation, repair, maintenance, and testing of IT assets at various locations.
  2. Diagnose technical errors or problems and determine appropriate solutions.

Required Qualifications

  • 3-7 years in a helpdesk, or field support, with at least 2 years in network support or customer support roles.
  • Ability to work independently and demonstrate proficiency in PC hardware, Networking, Operating Systems, and Applications.


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