Incident Management Specialist

4 weeks ago


Midrand, Gauteng, South Africa Carlysle Human Capital Full time
About the Role:

Carlysle Human Capital is seeking a skilled Incident Management Specialist to join our team. As an Incident Management Specialist, you will be responsible for managing incidents and ensuring timely resolution within agreed SLA and KPI frameworks. This role requires a strong understanding of ITIL processes and incident/problem management.

About the Company:
Carlysle Human Capital is a leading provider of human capital solutions. We specialize in delivering advanced technologies and services that improve road safety, reduce congestion, and optimize traffic flow. With a strong presence in South Africa, we provide critical infrastructure solutions such as toll collection systems, traffic monitoring, and control systems.

Key Responsibilities:
  • Manage incidents and ensure timely resolution within agreed SLA and KPI frameworks
  • Oversee the end-to-end incident management process, ensuring incidents are logged, tracked, and resolved effectively
  • Lead incident investigations, root cause analysis, and problem-solving efforts to minimize downtime and service interruptions
  • Collaborate with technical teams, stakeholders, and management to improve incident response processes
  • Ensure accurate and timely communication of incidents to stakeholders, ensuring minimal disruption to services
  • Continuously improve incident management procedures in alignment with ITIL best practices

Requirements:
  • ITIL Foundation v3/v4 certification
  • Relevant 3-year IT Degree/Diploma and/or Certificate
  • ITIL v3 Operations or ITIL v4 Driving Stakeholder Value certification
  • 5-8 years experience in an IT environment
  • 3-5 years of experience in IT/Systems Incident or Problem Management with a focus on stringent KPI management

What We Offer:
  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • Opportunities for career growth and development


  • Midrand, Gauteng, South Africa Nexio Full time

    **Job Summary:**We are seeking an experienced Cybersecurity Specialist to join our team at Nexio. As a key member of our Cybersecurity team, you will be responsible for detecting, responding to, investigating, and mitigating cyber threats and incidents that occur within our organization's network and information systems.Responsibilities:Detect and respond to...


  • Midrand, Gauteng, South Africa Carlysle Human Capital Full time

    About the Company:Kapsch TrafficCom South Africa is a global leader in intelligent transportation systems and traffic management solutions. With a strong presence in South Africa, the company specializes in delivering advanced technologies and services that improve road safety, reduce congestion, and optimize traffic flow.About the End Client:The South...


  • Midrand, Gauteng, South Africa Datacentrix Full time

    Key Responsibilities:Manage incident resolution processes to achieve Service Level Agreements.Coordinate with internal and external teams to resolve technical issues.Ensure effective communication with customers and stakeholders.Monitor and update incident status to ensure timely resolution.Escalate incidents to IT management or external 3rd Party Management...


  • Midrand, Gauteng, South Africa Datacentrix Full time

    Service Desk Incident ManagerAt Datacentrix, we're seeking a skilled Service Desk Incident Manager to join our team. As a key member of our Service Desk, you'll be responsible for managing and coordinating incidents to ensure that they're resolved within agreed-upon Service Level Agreements (SLAs).Key Responsibilities:Manage and coordinate incidents from...


  • Midrand, Gauteng, South Africa Datacentrix Full time

    About the RoleDatacentrix is seeking an experienced Cybersecurity Professional to provide initial investigation of all security incidents, management of incident from inception to resolution, and liaison with vendors and engineers to resolve incidents where required.


  • Midrand, Gauteng, South Africa Datacentrix Full time

    Job DescriptionAt Datacentrix, we are seeking a skilled Service Desk Resolution Specialist to join our team. This role plays a critical part in ensuring that our customers receive timely and effective support.Key Responsibilities:Incident Management: The successful candidate will be responsible for managing incidents from start to finish, including logging,...


  • Midrand, Gauteng, South Africa A 1L Realization (Pty) Ltd Full time

    Job TitleCyber Security Defense SpecialistAbout UsA 1L Realization (Pty) Ltd is a leading organization in the industry, committed to delivering exceptional services and solutions.Job SummaryWe are seeking an experienced Cyber Security Defense Specialist to join our team. The ideal candidate will have a strong background in cyber security, with expertise in...


  • Midrand, Gauteng, South Africa Data Centrix Full time

    Job SummaryAt Data Centrix, we are seeking an experienced IT professional to fill the role of Network Operations Specialist. This position will be responsible for ensuring the smooth operation of our network infrastructure and monitoring systems.Key ResponsibilitiesNetwork Monitoring: Ensure that all network devices and systems are properly monitored and...


  • Midrand, Gauteng, South Africa Express Employment Professionals Full time

    Job Title: High-Level Surveillance SpecialistAbout the Role:We are seeking a skilled and experienced High-Level Surveillance Specialist to join our team at Express Employment Professionals. As a key member of our operations team, you will play a crucial role in providing 24/7 camera- and alarm surveillance on sites, tracking, mobile tracking, call centre,...


  • Midrand, Gauteng, South Africa Phaki Personnel Management Services Full time

    Job Title: ICT Security AdministratorJob Summary:Phaki Personnel Management Services is seeking a highly skilled ICT Security Administrator to join our team. The successful candidate will be responsible for implementing, managing, and maintaining the security measures that protect our organization's ICT systems and infrastructure.Key...


  • Midrand, Gauteng, South Africa Nexio Full time

    Job Summary:We are seeking a highly skilled Cybersecurity Threat Response Specialist to join our team at Nexio. This role plays a critical part in protecting our organization's network and information systems from cyber threats.Key Responsibilities:Develop and implement effective incident response plans to mitigate the impact of security breaches.Analyze...


  • Midrand, Gauteng, South Africa Gijima Holdings HR Full time

    Join Gijima Holdings HR, a leading company in the IT sector, as an IT Capacity Planning Specialist. This exciting role offers a challenging opportunity to work with our team and contribute to our success.About the JobThe primary goal of this position is to ensure that our organization has sufficient resources to deliver business workload at all times. As an...


  • Midrand, Gauteng, South Africa A 1L Realization (Pty) Ltd Full time

    Job Title: Senior Specialist – Cyber Security DefenseCyber Defense is a critical team within our Cyber Security department. Our mission is to deliver a highly effective end-to-end 24x7 Cyber Defense service, proactively identifying threats and vulnerabilities, detecting and mitigating cyber events, and managing cyber security incident responses to minimize...


  • Midrand, Gauteng, South Africa DPT Recruitment Full time

    DPT Recruitment is seeking a highly skilled Cybersecurity Specialist to join our team. As our ICT Security Administrator, you will play a crucial role in safeguarding our organization's digital assets.Key Responsibilities:Security System Management:Configure, monitor, and fine-tune security tools (firewalls, antivirus software, intrusion detection/prevention...


  • Midrand, Gauteng, South Africa A 1L Realization (Pty) Ltd Full time

    At A 1L Realization (Pty) Ltd, we are seeking a highly skilled Cyber Security Defense Specialist to join our Cyber Defense team. This role is critical in delivering a highly effective end-to-end 24x7 Cyber Defense service. Key responsibilities will include identifying and mitigating cyber threats, managing incident responses, and collaborating with internal...


  • Midrand, Gauteng, South Africa TalentCru Full time

    About the RoleTalentCru is seeking a highly skilled Digital Operations Specialist to join our team in Midrand, South Africa. The successful candidate will be responsible for ensuring that our digital channels are functional and operating effectively.Job DescriptionAs a Digital Operations Specialist, you will report into the Portfolio Manager: Digital...


  • Midrand, Gauteng, South Africa A 1L Realization (Pty) Ltd Full time

    At A 1L Realization (Pty) Ltd, we are seeking a highly skilled Cyber Security Defense Specialist to join our Cyber Defense team. The ideal candidate will have a strong background in electrical engineering, computer science, or information technology, with advanced competencies in network security, Microsoft, Linux, or Unix operating systems administration,...


  • Midrand, Gauteng, South Africa Planet10 Full time

    Job OverviewAt Planet10, we're seeking a highly skilled Cyber Security Defense Specialist to join our team. As a key member of our Cyber Defence team, you'll be responsible for delivering a highly effective end-to-end 24x7 Cyber Defence service. Your expertise will drive Cyber security improvement, collaborating closely with operational teams and external...

  • Senior Operations

    3 weeks ago


    Midrand, Gauteng, South Africa Lim Personnel Full time

    Job SummaryLim Personnel seeks a skilled DevOps / Operations & Service Specialist to join our team. As a key member of our operations team, you will be responsible for delivering high-quality services to our clients.Key Responsibilities• Solving and assisting with permission issues on the platform• Executing standard service requests (service user...


  • Midrand, Gauteng, South Africa TalentCru Full time

    The Digital Operations Specialist role at TalentCru is a critical position that ensures the smooth functioning of our digital channels. Reporting to the Portfolio Manager: Digital Operations, the successful candidate will be responsible for ensuring that our digital platforms are operational and effective, enabling customers to self-serve and make purchases...